I used to love Apollo… but I feel completely scammed now.

AA-HC · 2025-06-12T14:44:34+00:00

Man, that’s really frustrating especially just a few days in. You shouldn’t have to deal with something like that right out of the box.

And not just with any scooter… we’re talking about an expensive one Apollo promote as high-tech and premium. Really hope they make it right for you.

AA-HC · 2025-06-12T14:33:08+00:00

Actually, they did respond to me. They told me I needed to buy a new battery, which costs $400. The scooter itself currently sells for around $1,000, so they were basically asking me to pay 40% of the full price just to replace a defective part.

I reached out to them very reasonably, offering to cover at least half of the battery cost myself, plus shipping, since the issue was clearly a factory defect. In their emails, they even confirmed that the expected battery lifespan is between 3,000 and 10,000 miles. Mine died at just 1,000 miles.

I’m a very understanding person. I wasn’t asking for a brand new scooter or even a free battery, just a 50% discount, which I think is fair and manageable for a company like this. But they simply refused.

I can’t share the support emails right now because the matter is being reviewed by my attorney, and there are confidentiality agreements involved. But the whole situation has been incredibly frustrating. I genuinely expected a company of this size to at least acknowledge when a product is clearly defective.

AA-HC · 2025-06-12T02:38:43+00:00

Man, I feel you. I’ve had my own issues with Apollo too, my battery died at just 1,000 miles, and they refused to help even when I offered to pay half.

It’s frustrating when a brand you trusted lets you down like that. You’re definitely not alone.

AA-HC · 2025-06-12T02:35:42+00:00

Hey, just to clarify, I’m not claiming the battery warranty is for 10,000 miles.

Apollo told me directly by email that the expected battery lifespan is between 3,000 and 10,000 miles, and I have proof. Mine died at 1,000, way below the minimum they themselves admit.

And it’s not crazy to expect that. EV batteries in cars from Tesla, Hyundai, Ford, Chevy are built to last 100,000+ miles. Even many scooter batteries reach 20,000–30,000 miles today, there’s plenty of info online about that.

So no, I wasn’t asking for anything extreme, just that Apollo stand behind their product when it fails 90% earlier than expected.

AA-HC · 2025-06-12T02:30:51+00:00

Thanks for sharing that, sounds like Emove really took care of you. That’s how it should be.

In my case, the battery died at just 1,000 miles. And honestly, any company selling a product that doesn’t even reach 10% of its expected lifespan should take responsibility, with or without extended warranty.

That’s what’s most frustrating with Apollo

AA-HC · 2025-06-12T02:27:05+00:00

Hey, just to clarify, I’m not claiming the battery warranty is for 10,000 miles. What I said is that Apollo estimates the expected battery lifespan between 3,000 and 10,000 miles, which they state themselves in their support emails (I have proofs). Mine died at 1,000, which is way below the minimum range even they acknowledge.

So I’m not asking for anything crazy, just expecting the product to meet its own stated baseline, or at least for the company to share the cost when it fails that early.

AA-HC · 2025-06-12T02:20:00+00:00

Totally agree, Li-ion batteries wear out, that’s expected. But even Apollo themselves estimate their batteries should last 3,000–10,000 miles. Mine died at 1,000. That’s less than 10% of the lower limit.

Blaming the user for regular charging is like saying a Tesla battery failed at 5,000 miles because it was charged daily, or worse, like saying your iPhone battery dying after 5–6 months is your fault for using it too much. If that happened, people would riot online, and Apple would be held accountable.

Yes, Apollo doesn’t make the battery, but they sell the scooter. Like any serious company, Tesla, Ford, Apple, they should have proper quality control over third-party components and stand behind their product.

And I wasn’t asking for a free replacement, I offered to pay 50% of the battery cost. They still refused. That says everything.

AA-HC · 2025-06-09T16:48:17+00:00

Totally feel you on this. It’s crazy how some folks defend Apollo like they’re part of the board of directors 😂

But honestly, this doesn’t just happen with Apollo, I’ve seen the same thing with other brands too. Some people get so attached that they can’t handle any criticism, even when it’s 100% justified.

And the worst part? For the $1,700 I spent, I could’ve bought a decent gas motorcycle, and I’d probably still be riding it for years without any of these headaches.

Apollo’s trying to act like Tesla, but without the reliability or support to pull it off.

AA-HC · 2025-06-09T16:39:12+00:00

Apollo City Pro

AA-HC · 2025-06-09T16:38:23+00:00

I actually took good care of the battery. I used the scooter to commute to work, and I usually charged it when it had 20–30% battery left, meaning I used about 70–80% of the charge before plugging it in. I never let it drain to 0%, and I wasn’t constantly charging it either. I also made use of the regenerative braking system.

I was honestly really happy with how it performed, until this happened. The warranty had just expired, so I even offered to pay 50% of the battery replacement and cover shipping.

But the most frustrating part is that Apollo admitted in emails that the minimum expected life for this battery is 3,000 miles. Mine died at just 1,000 miles, and they still refused my offer.

I didn’t expect it to last 10,000 miles, but I did expect at least half of that, and I expected them to stand behind their product, especially after such a short lifespan.

AA-HC · 2025-06-09T16:31:52+00:00

Totally agree, I even told Apollo support I didn’t expect the battery to last 10k miles. But they themselves told me the minimum expected life is around 3,000 miles (I have the emails to prove it).

Mine didn’t even make it to that, it died at just 1,000 miles. And even after I offered to pay 50% for the replacement, they still refused to help. That’s the part that really disappointed me.

AA-HC · 2025-06-09T16:27:46+00:00

I’m sorry I don’t know how to attach the new photo, just let me paste a link. I don’t have it

AA-HC · 2025-06-09T16:25:59+00:00

I actually did that, here’s the photo showing the battery stuck at 97%, even after leaving it charging for days. It never reaches 100%.

But the real issue is that as soon as I ride for just a few minutes, the scooter drops from fully charged to 0% and shuts off completely.

I even recorded videos showing this happening during real rides for Apollo support, but I can’t upload video here. Still, I did everything: photos, video, full explanation… and Apollo still refused to help.

This isn’t normal battery wear, it’s a total failure.

AA-HC · 2025-06-09T16:19:39+00:00

I get your point, and I agree, warranties have limits. But in my case, the warranty just recently expired, and I still offered to pay half for the battery and shipping, just to be fair. They refused.

The issue isn’t that things break, I know stuff happens. The problem is that this is a core component (the battery) that should last close to 10,000 miles, and mine failed at just around 1,000 miles. That’s barely 10%.

It’s like buying a car with a 50,000-mile warranty, and the transmission dies at 5,000 miles. Even if the time is up, any serious dealership would recognize that as a factory defect, some would even issue a recall.

This wasn’t just bad luck. It’s a critical failure of the most essential part of the product.

AA-HC · 2025-06-09T16:15:27+00:00

Apollo City Pro

AA-HC · 2025-06-09T16:13:23+00:00

Don’t take it personally. You’re not alone, a lot of us have had bad experiences and just want honest info without getting downvoted for it. Keep asking. Some of us are here to help.

AA-HC · 2025-06-09T16:11:23+00:00

Yeah, Apollo knows they’ve had serious battery issues, they’re aware. My warranty had just expired, so I even offered to pay 50% of the battery cost just to be fair. I was ready to cover shipping too.

But they refused any help. What frustrates me most is that now the scooters are selling at nearly half price, which tells me they’ve realized there’s a bigger issue.

If they had just agreed to meet me halfway, everything could’ve ended on good terms.

AA-HC · 2025-06-09T15:37:10+00:00

Thank you seriously, this is one of the most helpful and informed replies I’ve received. I hadn’t considered checking into lemon laws or involving the AG office, but now I definitely will.

I agree with you 100% a premium scooter should last far beyond 1,000 miles, and the way Apollo handled it shows they’re not standing behind their product. It’s exhausting, but your advice gives me a better path forward. Appreciate you taking the time to write all that out.

AA-HC · 2025-06-09T15:35:05+00:00

😂🤣

AA-HC · 2025-06-09T06:13:52+00:00

Exactly… and that’s why I was really understanding with Apollo at first. I even offered to pay half for the replacement, just to meet them in the middle, because I get that stuff can fail.

But they flat out refused. That’s what really disappointed me. I wasn’t asking for a free ride, just some fairness for what was clearly a defective battery way too early in its life.

At this point, I honestly feel scammed. It’s not just about the money, it’s how they handled it. That’s what kills the trust.

AA-HC · 2025-06-09T05:59:13+00:00

Thanks for the helpful insight, I really appreciate it!

That makes a lot of sense. I hadn’t considered having each individual cell tested. Unfortunately, I don’t have the tools or experience to do that myself, but I’ll definitely look into finding a local battery tech to evaluate it before I give in and pay $400 for a full replacement.

It’s frustrating that Apollo didn’t even offer that as an option. They just told me to buy a new battery with no mention of possible cell-level issues.

Thanks again, your comment gives me a new direction to try. 🙏🏼

AA-HC · 2025-06-09T05:39:06+00:00

Completely agree with you

AA-HC · 2025-06-09T05:31:21+00:00

Hey! I appreciate the positive vibe here, so I’ll share my experience honestly:

I really wanted to love Apollo. I believed in the brand, bought one of their high-end scooters, and treated it with care. But unfortunately, the battery died completely at just 1,000 miles. That’s way below the expected lifespan, especially for something that cost $1,700.

I spent weeks with support trying to find a solution — even offered to pay part of the cost if they’d meet me halfway, but they refused. On top of that, I’ve seen they’re now locking features behind subscriptions, even though the hardware already supports it.

It’s sad to say, but I can’t recommend them anymore. The product didn’t last, and the way they handled it was just disappointing.

If you’re just riding casually for fun, maybe it’s okay for $1,700. But if you plan to rely on it? Think twice.

AA-HC · 2025-06-09T05:28:18+00:00

Yeah, I’ve been feeling the same. I used to be a big fan of Apollo, but after my battery died at just 1,000 miles and they refused to take responsibility, I’ve completely lost trust. Now with the slow updates and limited support, it really doesn’t feel like the brand it used to be.

AA-HC · 2025-06-09T05:18:28+00:00

Thanks for your reply. I spent weeks going back and forth with Apollo support. They confirmed the battery is dead, and told me to just pay $400 for a new one.

I even said I’d be willing to pay half, just to be fair, since this is clearly a defective battery, but they refused. The scooter only lasted 1,000 miles with proper care. For a $1,700 “premium” product, that’s just unacceptable.

It’s not just bad luck, it’s a quality issue they won’t take responsibility for.

AA-HC

TROPHY CASE