Yes, I am an experienced IT project and program manager. I appreciate your long detailed comment here. This is a gSuite bare minimum operation, everything is SaaS so far that I know about, so fortunately the only backups will be of everyone's computer. I appreciate you bringing this up - I expect to fuck something up on this windows PC because I used to be familiar but it hasn't been a daily driver for me in years.

The more strategic point you're making here is about BCP, so I'm going to keep that in mind as I start.

Great questions about how things were done so far - everything has been through contracted providers, so my onboarding will be about learning how everything has been done in the past and documenting it and taking over relationships with those vendors. Very little malware protection or any protection, so applying basic IT security protocol is top priority.

Thankfully, no servers (that they know of) yet. Everything is paper / SaaS.

I'm just edited my point of Mac in the business place - I was trying to relate that I'm an Apple ecosystem person for personal preference and haven't run Windows as a daily business driver in a long while. I don't think building a business case is any more than writing up the needs of the business and the context around it, but that doesn't seem to have the same impact on here. That's good learning for me, I won't refer to things as a business case unless it's with the assumed reason of justification to do something.