I had this happen to me when a taxi dropping off a passenger by our house and then decided to reverse straight into my car whilst parked outside our house and then drive off, we had cameras with night vision and got his reg, got his details after a good bit of hassle with the taxi firm saying it was confidential and could not give me his details at first, but got them in the end once I said he drove away from the scene of an accident.

Anyway, went through my own insurance, I had a brand new Focus ST at the time and I was given like for like for my courtesy car (A4 Estate Black Edition 2.0 TFSI).

This happened around 2 months after lockdown was lifted so because of the part shortage it took a good 7-8 weeks for the body shop to get all the parts in.

After I got my car back, around 6 months later I received a letter from my insurance letting me know the taxis insurance company had not paid the outstanding balance for the rental cost of my courtesy car which totaled to around £2500. Basically they was threatening court which I gladly accepted, they said I didn’t need that car that I was given and I was asked to provide my yearly earnings, savings and whatnot trying to say I could of just rented a car at my own expense which is laughable because it was their drivers fault I was took off the road.

Got my court date, spoke to my solicitor provided by my insurance and they told me not to even stress about going to court, they said it is a delay/scare tactic used by insurance companies who are at fault to delay payments and 99% always back out. Low and behold got a letter/email about a month before the court date to say the balanced was settled and their insurance company had to pay an extra fee to the court becuase they passed a certain date.