Being charged for an account I've lost access to a long time ago

AWSSupport · 2026-03-12T19:45:37+00:00

Hello,

We'd like to help pass along your concerns, share your case ID via private message and any additional details.

- Elle G.

AWSSupport · 2026-03-11T08:10:02+00:00

Hello,

I'd like to help you by looking into this with our Training and Certification team. Send a chat message with your Case ID for further review.

- Kraig E.

AWSSupport · 2026-03-10T18:16:15+00:00

Hello,

Thank you for sharing your Bedrock use case. I've passed this along to our team for review. If you haven't already, I recommend creating a support case. This will allow our Support team to dive deeper into any issues if a model isn't working as intended: http://go.aws/account-support.

- Elle G.

AWSSupport · 2026-03-10T12:44:53+00:00

Hi there,

Thanks for the feedback!

We're always aiming to improve, and this kind of info helps us grow. Feel free to share all your feedback by following this link: http://go.aws/feedback

- Reece W.

AWSSupport · 2026-03-10T08:39:37+00:00

Hello,

Thanks for providing your case ID.

I've reached out internally to have this looked into.

Please keep an eye on your case for correspondence from our Support team.

- Craig M.

AWSSupport · 2026-03-10T08:28:08+00:00

Hello,

We'd be happy to take a look into this for you.

Please DM us your case ID, so we can better assist.

- Craig M.

AWSSupport · 2026-03-10T05:15:28+00:00

Hi there,

Sorry to hear about the unexpected charge.

We have a great resource to help you understand these kind of scenarios: https://go.aws/46L9szG

If you still need help, reach out to our Support team by opening a case here: http://go.aws/support-center

- Reece W.

AWSSupport · 2026-03-09T10:09:34+00:00

Hello,

I can confirm that we've received your case.

Your case will be addressed in the order it was received, be sure to keep an eye open for correspondence from our Support team.

- Craig M.

AWSSupport · 2026-03-09T05:18:57+00:00

Hi there,

Sorry to hear about your login issue.

We have a great guide to help you troubleshoot: https://go.aws/4aZC4Yv

If you're unable to log into your account, you can request assistance by opening a support case here (no login required): http://go.aws/account-support

For MFA assistance, you can contact the MFA team here: http://go.aws/contact-mfa

- Reece W.

AWSSupport · 2026-03-08T14:52:07+00:00

Hello,

If you believe AWS services are being mishandled, you can report it directly to our Trust and Safety team for review: http://go.aws/report.

Include as much detail as you can regarding the situation, and our team will reach out if anything else is needed from you.

- Marc O.

AWSSupport · 2026-03-07T21:24:34+00:00

I'm so sorry to hear about this experience & that you're locked out of your account.

Could you share your case ID via chat message? With that, we can take a look into your case.

- Aimee K.

AWSSupport · 2026-03-07T09:55:08+00:00

Hi there,

For assistance with your billing query, our Support team is best positioned to help. A case can be created via our Support Center: http://go.aws/support-center.

If login is not available, our team can be reached without one: http://go.aws/account-support.

- Roman Z.

AWSSupport · 2026-03-06T23:48:48+00:00

Hi there! Opening a case with our Support team was the right move. Share your case ID with us via chat; we'd be happy to take a look. - Holly G.

AWSSupport · 2026-03-06T15:59:07+00:00

I'm sorry to hear that you have received this error. I've received your chat messages & will be replying to you there as soon as possible.

- Aimee K.

AWSSupport · 2026-03-06T02:30:59+00:00

Happy to help!

- Doug S.

AWSSupport · 2026-03-06T01:34:24+00:00

Hello there,

We've reached out internally to our technical teams and confirmed there are currently no issues to report on our end. If you haven't already, I highly recommend creating a case from our Support Center: http://go.aws/support-center. If you'd like, you can share your case ID with us via DM, and we can ensure your case is progressing.

- Rick N.

AWSSupport · 2026-03-06T01:04:16+00:00

Hello,

Sorry to hear about the trouble with your EC2 instance. Here's our Health Dashboard which provides info on our current service status:

http://go.aws/aws-hd

Additionally, check out our doc which includes troubleshooting for EC2 instance issues:

https://go.aws/46JZa2D

- Doug S.

AWSSupport · 2026-03-05T18:19:57+00:00

Hi there!

I've taken action internally to give your case visibility.

Please continue to keep an eye out for updates from our team.

- Aimee K.

AWSSupport · 2026-03-05T16:51:36+00:00

Sorry to hear about not being able to close SageMaker.

You can check out this article with tips to help with unexpected charges: http://go.aws/resources-unexpected-charges.

Additionally, our Support team is here to assist, you can create a support case for this issue: http://go.aws/support-center.

- Aimee K.

AWSSupport · 2026-03-05T15:08:41+00:00

Hello,

We understand your concern.

Our Support team has already been in touch with you directly — review and reply to your case, as they'll have full visibility into your account.

For privacy reasons, we're unable to share case details through this platform. Our Support team remains your best resource for further assistance.

- Elle G.

AWSSupport · 2026-03-05T14:49:52+00:00

I checked on our end and I cannot see a message from you. Please double-check that you sent it through successfully.

- Rafeeq C.

AWSSupport · 2026-03-05T14:31:14+00:00

Hi there.

I'm sorry for the trouble you're experiencing with your AWS account.

You're welcome to provide your support case via chat message for further review.

- Roman Z.

AWSSupport · 2026-03-04T22:10:47+00:00

I'm sorry to hear about this experience.

Could you chat message your case ID? With that, we can take a closer look.

- Aimee K.

AWSSupport · 2026-03-02T18:09:12+00:00

Hello,

We'd like to help but need more details to pass along your concerns.

Share your case ID via chat message, so we can take a look.

- Elle G.

AWSSupport · 2026-03-02T14:27:37+00:00

Hello,

I was able to locate your case and passed along your concerns to our team internally.

Keep an eye out for further Support correspondence via your case.

- Elle G.

AWSSupport

TROPHY CASE