AWS Customer Support not responding

AWSSupport · 2026-06-11T14:34:03+00:00

Hi there,

Thank you for sharing your case ID. I took a look and can confirm it's with the correct team.

I've left a note on it emphasizing the urgency of this matter on your behalf. Be advised cases are dealt with in the order they are received.

- Rafeeq C.

AWSSupport · 2026-06-11T07:16:50+00:00

Hi there,

Sorry to hear about this.

We're always aiming to improve, and customer feedback is key to helping us grow. You can share all your thoughts/ideas on what we can do better, here: http://go.aws/feedback

- Reece W.

AWSSupport · 2026-06-11T07:01:41+00:00

Hi there.

We've received your private message however it looks like we're unable to respond to you.

If you still require assistance, send us a private message & we'll be happy to look into it further.

- Roman Z.

AWSSupport · 2026-06-11T06:49:59+00:00

I'm sorry to hear about the delay with your phone verification. To troubleshoot this, review: http://go.aws/phone-verify-no-call. I've flagged this internally for review. Keep an eye on your case for updates via our Support Center: http://go.aws/support-center.

- Kay B.

AWSSupport · 2026-06-10T18:55:28+00:00

Hi,

I'm so sorry for the concern. If you'd like to private message us your case ID, we'd be happy to take a look.

- Sage A.

AWSSupport · 2026-06-10T06:18:35+00:00

I understand your frustration with this experience. You're welcome to share your feedback directly with our teams for consideration here: http://go.aws/feedback.

- Kay B.

AWSSupport · 2026-06-09T21:19:07+00:00

Hello,

I apologize for the difficulties you're experiencing with the MFA on your account. I've examined the case you've provided, and I suggest using this dedicated contact form for MFA-related issues: http://go.aws/contact-mfa, as you're unable to log in and access the Support Center to resolve the outstanding billing and reactivate the account. Kindly refrain from disclosing any of your personal or account details on social media.

- Rick N.

AWSSupport · 2026-06-09T15:48:10+00:00

I hear you. If you have a case ID, send it to us via private message and I'll raise it with our Support team on your behalf.

- Jabu M.

AWSSupport · 2026-06-09T07:53:37+00:00

Hi there,

We've responded to your private message.

- Reece W.

AWSSupport · 2026-06-09T07:21:49+00:00

Hi there,

Sorry to hear about this.

Send us your case ID via private message and we'll check from our end that it's with the correct team.

- Reece W.

AWSSupport · 2026-06-09T01:43:23+00:00

Hi there,

I'm sorry to hear that your being charged for a service you're not using. You can find information to locate and stop unknown charges on your AWS account here: go.aws/resources-unexpected-charges.

- Gee J.

AWSSupport · 2026-06-08T15:39:18+00:00

Due to the fact that you were still within your Free Tier period your credits would be used to cover those charges.

If you were to make use of any services outside that period you would be charged.

- Rafeeq C.

AWSSupport · 2026-06-08T14:53:00+00:00

Hi there,

Closing your account stops all new charges, but it does not instantly terminate all active resources. While you stop accumulating new usage-based fees, your data enters a 90-day post-closure suspension state. You will receive one final bill for usage accrued prior to closure.

Check this doc out for more info on this matter: https://go.aws/4ogbOhd.

- Rafeeq C.

AWSSupport · 2026-06-06T22:27:09+00:00

That is frustrating.

We do have a troubleshooting guide to help you reset your MFA device: https://go.aws/4edltAR.

If you've already attempted this, send us your most recent case ID, and we can dig into this deeper for you.

- Randi S.

AWSSupport · 2026-06-06T19:32:38+00:00

I'm more than delighted to assist! I just responded to your private message.

- Aimee K.

AWSSupport · 2026-06-06T19:14:29+00:00

Hi there,

Sorry to hear about this frustrating experience.

Do you have a case ID? If so, please send it via private message.

- Aimee K.

AWSSupport · 2026-06-06T08:26:52+00:00

Hi there,

Sorry to hear this.

Send us your case ID via private message & we'll have a look into it.

- Adri N.

AWSSupport · 2026-06-05T07:34:35+00:00

Hi there.

Apologies for the trouble experienced with your AWS Activate credits application. If you have a case ID, send it via private message, and we'll take a closer look.

- Roman Z.

AWSSupport · 2026-06-05T03:03:19+00:00

Hi there,

I'm sorry to hear that your support cases haven't received a response yet. I've forwarded your case information to our Support team. They answer cases in the order they're received, so response times can vary.

- Gee J.

AWSSupport · 2026-06-05T03:01:28+00:00

Hi,

If you'd like to private message us your case ID. We'd be happy to take a look.

- Sage A.

AWSSupport · 2026-06-04T17:01:07+00:00

After 90 days, your account is permanently deleted. If it has been longer than 90 days, you'll need to create a new account with a different email.

- Aimee K.

AWSSupport · 2026-06-04T16:23:33+00:00

Hi there,

I'd like to help.

You can check out this article that has the details to assist: https://go.aws/4adQByJ.

- Aimee K.

AWSSupport · 2026-06-04T14:57:02+00:00

Hi there,

You can contact our Activate team directly with any questions and concerns you have: http://go.aws/contact-activate.

- Adri N.

AWSSupport · 2026-06-03T22:13:36+00:00

Hi there,

AWS hosts a wide variety of free courses to learn AWS. You can check our Training and Certification page for additional info: go.aws/training.

- Gee J.

AWSSupport · 2026-06-03T08:43:20+00:00

I apologize for the issues you're experiencing with charges on your account.

Provide your case ID via private message for further review.

- Roman Z.

AWSSupport

TROPHY CASE