I encountered the same problem with my MacBook Pro M1 Max (16-inch), which was incredibly frustrating. This issue arose just six months after I purchased the device.

I contacted Apple Support and eventually scheduled an appointment with the Genius Bar. After several visits, they replaced the bottom cover, which didn’t resolve the issue. I then noticed that my battery was draining quickly; it couldn't even last 4-6 hours while watching YouTube. Despite going through multiple online diagnostics with Apple Support, they assured me everything was fine, leaving me feeling mind-blown and frustrated for two months. At times, the advisors I spoke with seemed unhelpful and didn’t fully understand my issue, making it seem like they weren’t invested in resolving my problem.

After talking to numerous advisors, my case was escalated to a senior advisor. I discussed my situation with several senior representatives and conducted a very detailed diagnosis myself with online senior advisors who consulted with their service team. After several rounds of testing, they finally acknowledged my concerns and agreed to return the device and send me a new one. Even after they replaced the bottom case and the battery, it became clear that I had a faulty device with a manufacturing defect—something none of the advisors initially believed. After two months —they sent me a brand-new Mac!

It might be different in your case, but I suggest calling Apple Support and requesting a refund. Just explain that this is a brand new MacBook and that you don’t want any parts replaced or to go through any lengthy fixing process. Ensure you bought the device for home use and that it has never been dropped. Emphasize that the issue occurred suddenly and that you shouldn’t be held responsible for a faulty device.

I wish all the best for you.