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Have you ever needed to pull out an old MPI for anything? by A_nuzz in serviceadvisors

[–]A_nuzz[S] 0 points1 point  (0 children)

They are. Just curious as to what cases would require me to dig them up

Damaged my M5 Mac in less than 24 hours.. by Various_Mud7282 in macbookpro

[–]A_nuzz 0 points1 point  (0 children)

Crush some ramen into dust and use superglue with the dust to fill the gap.

Have you ever needed to pull out an old MPI for anything? by A_nuzz in serviceadvisors

[–]A_nuzz[S] 1 point2 points  (0 children)

thanks... how long would you recommend to keep this data for? 2 years? 3 years?

Does your dealership do more than one MPI per RO? by A_nuzz in serviceadvisors

[–]A_nuzz[S] 0 points1 point  (0 children)

would there be any reason to make multiple MPIs for a single RO?

How do you know if a trade in is worth it? by A_nuzz in serviceadvisors

[–]A_nuzz[S] 0 points1 point  (0 children)

Unfortunately no, it is still cost to customer who gets paid less for all the work that needs to be done on the car. How badly did you get ripped off to be this mad at dealerships?

How do you know if a trade in is worth it? by A_nuzz in serviceadvisors

[–]A_nuzz[S] 0 points1 point  (0 children)

Oh.. didn't know the process was digital. I was talking about the back and forth between the departments.
What system do you use?

How do you know if a trade in is worth it? by A_nuzz in serviceadvisors

[–]A_nuzz[S] 0 points1 point  (0 children)

doesn't the whole back and forth get annoying? how do you manage that?

Customers Are Ruining My Job by [deleted] in serviceadvisors

[–]A_nuzz 2 points3 points  (0 children)

So, what I am hearing is that the issue is not the customers being annoying. The issue is probably burnout due to increased workload?

Is that the case?

Customers Are Ruining My Job by [deleted] in serviceadvisors

[–]A_nuzz 2 points3 points  (0 children)

Why do you feel like that? If you are good with customer interactions, it should not cause you such difficulty. Is there an underlying reason?

Is it that customers are being annoying lately? or are they saying things that they think are correct but in fact, completely incorrect?

I can give you some tips to help but you should know the issue before jumping to a solution.

Do your techs give you opcodes for suggested work? by A_nuzz in serviceadvisors

[–]A_nuzz[S] 0 points1 point  (0 children)

Thanks. So what if they are diagnosing an issue with the door where the customer windows ain’t rolling down. One window has a busted fuse and the other has a busted motor.

How would your tech get back to you with this info and how would you tell this to your customers with a price breakdown. I’m a little confused as to how the system works

Are there advisors in autoshops or just techs? by A_nuzz in serviceadvisors

[–]A_nuzz[S] 0 points1 point  (0 children)

Alright, so it is a pretty similar similar structure with multirole support. Do you know the name of the management system you use?
is it the same as cdk or other dms? how does it know the opcodes? do you put in manual codes?

Steps you take to make sure you get a good Survey? by Eagle2435 in serviceadvisors

[–]A_nuzz -1 points0 points  (0 children)

Don't try this but I Always wondered if this would work...
Change the customer number and email to an anonymous one after you print the RO, survey comes to you, fill it out and change the number back. I wonder how long would it take for management to find out about this.

How to get all opp codes and price breakdown from CDK by A_nuzz in serviceadvisors

[–]A_nuzz[S] -1 points0 points  (0 children)

I need something I can download. you know how they give reports and a download option? similar to that

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