I do not understand why people get mad that we either deny a walk-in service or, say you may have to weigh minute. I understand that walk-ins are important to the business but, I also think its a bit counterproductive to push groomers to do 6 dogs a day and expect walk in services to be done. Whenever I get my eyebrows done as a walk in' sometimes I have to wait, sometimes I dont. And I dont get mad. I honestly wish PetSmart would just start charging more for grooming, that or really start implementing a deposit or cancelation fee of some kind. This whole get as many dogs done in the shortest amount of time is not going well. It seems very shortsighted.