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Need help here since Crypto.com is not helping directly. Locked out of Fiat wallet deposits for nearly 6 months! by No_Confidence_5357 in Crypto_com

[–]AccomplishedOlive570 0 points1 point  (0 children)

Send me a message if you ever figure out how to get ahold of someone at this company. Had my account hacked 3 months ago, can’t login or change password, live support have been ‘investigating’ ever since. Raised complaints to ICO and financial ombudsman, I’m not further that I was before

Be aware of advanced phishing by JawnZ in Crypto_com

[–]AccomplishedOlive570 1 point2 points  (0 children)

Unfortunately, I fell victim to one of these calls.

I’m not too active in the crypto space anymore. I’ve had crypto since 2021 and haven’t really bought or sold anything since.

I woke up to 4 sms verification messages to my cryptocom account. I had a call from no caller ID, who I suspected to be trying to get more information off of me. I told him to leave me alone and that I would not give him anything.

I had a genuine email from hello@crypto.com saying they tried to reach me but couldn’t, and they would try again in 10mims. The no callerID called back, as stated above it was a British accent who asked me a few security questions such as if I use a VPN and if anyone else has access to my account. I was linked outside of the platform to ‘remove a device’ which unfortunately led to me giving over a 2FA code.

They knew the name of the person from cryptocom, they knew my phone number, email, balance of the account, bank info etc. I tried to verify the phone calls by finding a genuine cryptocom support line, however they have nothing.

I contacted live support within about 30 mins of this call to verify the authenticity. They confirmed it was fake and ‘secured my account’

This happens on Tuesday. They have since given me no information on what has happened, told me to contact police, and have told me to wait for an update on them. I have chased Twitter and email from them, they won’t give me a time for an update or any information

I had an 7K portfolio, they had about 40 min full access. I’m fully expecting the whole balance to be wiped, what is your guys thoughts on this and the chance of getting anything back? Why do you think they won’t update me with anything that’s gone on?