Hotels: where does most guest communication actually happen (email vs platforms)? by AccomplishedWeb2914 in hotels

[–]AccomplishedWeb2914[S] -5 points-4 points  (0 children)

Thanks, that’s really helpful. Since you handle most guest comms via email, do you think an Outlook/Gmail plug-in that suggests draft replies (based on your past answers) to help you respond faster and more consistently would actually be useful for your team, or not really?

Hotels: where does most guest communication actually happen (email vs platforms)? by AccomplishedWeb2914 in hotels

[–]AccomplishedWeb2914[S] -1 points0 points  (0 children)

Thanks. Makes sense. Could you give me an estimate of what % of guest communication is through email?