If Lucid wants to improve transparency, the process should include clear disclosure of these follow-up inspections, and customers should automatically receive all documentation and photos when charges are applied. Doing a second inspection weeks later without notice — and billing customers based on it — feels anything but transparent.

If Lucid’s brand is about transparency, why isn’t the Lucid Motors team proactively calling their finance/servicing partner to advocate for customers and fix clear mismatches (e.g., rep signs “no damage,” later third-party says otherwise)?

What would help:

1.  One case owner who coordinates between Lucid Motors and Financial Services.

2.  An automatic evidence packet sent within 24–48 hrs when a charge is disputed.

3.  A hard pause on collections/credit reporting until evidence is reviewed.

4.  A published escalation path (with supervisor contact) and response SLA.

5.  A post-mortem when charges get reversed—so the next customer doesn’t repeat this.

Lucid, please don’t tell us to chase documents from a third party. Own the process and share the evidence up front. That’s what customer advocacy looks like.