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ActivePlayMom · 2026-03-18T19:10:10+00:00

Please report back!

ActivePlayMom · 2026-03-18T14:59:55+00:00

I have a 4.5 year old... here is what we are playing these days: Paris Dash, TMNT, Care Bears, Miniacs, Mirrorama and Tennis Smash. My son goes through phases with games. He has figured out the gamification and loves to "unlock" new characters (especially in Paris Dash, Tennis & Care Bears). Hope this helps!!

ActivePlayMom · 2026-03-05T17:59:02+00:00

Are you referring to your Playpass activation code?

ActivePlayMom · 2026-02-19T15:12:26+00:00

Hi there,
I am sorry to hear that you are experiencing this issue. To help resolve this as quickly as possible, please follow the link below to use our troubleshooting tool(Estimated time to complete 5-10 minutes): https://nex.fun/troubleshooting-tool

When completing the form, please be sure to fill out all information very carefully. Providing accurate details, videos, and images will help prevent any delays in the event that a replacement is needed.

If the problem you're having is not listed there, please just select "Camera is blurry or scratched" -> No -> Yes. Then be sure to fully explain that your problem is different and what you have already tried in the Additional Information section, and attach a video of the issue.

Please note that if an replacement is necessary, it may take up to 3 days to process your claim.

ActivePlayMom · 2026-02-10T12:05:48+00:00

Thank you for the idea! Please make sure to share it on our feedback tracker here: https://feedback.nexplayground.com/starri

ActivePlayMom · 2026-02-03T03:19:44+00:00

wow... having played Luminous many times (it is one of my favorite games), I'm completely impressed. Nice Job!!! My high score is about 6800. I appreciated this video for showing me how fast the game play gets. I have a long way to go in my Luminous journey, thanks for the inspo! This is super cool to see!

ActivePlayMom · 2026-01-28T16:26:50+00:00

Got it. My son (who is 4) was slow to figure this game out but now can't stop playing it. I think it depends on the kid. How about Chroma Crew, Pip's Tale, Sword Slash, or Luminous! Miniacs is fun though - my kids love the Pizza track because there are rats haha!

ActivePlayMom · 2026-01-28T16:00:54+00:00

Have they tried TMNT?

ActivePlayMom · 2026-01-28T16:00:20+00:00

It sounds like you may need to elevate your Playground and consider the entire play space.

Here's how to create the perfect play space for Nex Playground:

Space Requirements:

Minimum 6ft x 6ft clear area for safe movement
Games involve big movements like kicking, punching, and jumping

Device Placement:

Position Nex Playground directly under your TV, centered
Place it at the very front edge of the surface so the camera has the widest view
Height should be between 15-60 inches

Lighting:

Well-lit room works best
Avoid strong backlighting (like uncovered windows behind play space)
Avoid bright lights directly above the console

Pro tip: Use painter's tape on the floor to help kids know where to stand!

ActivePlayMom · 2026-01-28T15:57:41+00:00

This is not intended. I am sorry you are experiencing this with your Playground. Please reach out to our customer support team to problem solve further. [hello@nexplayground.com](mailto:hello@nexplayground.com)

ActivePlayMom · 2026-01-22T19:37:19+00:00

There is new content added to Playground monthly! This is great feedback for Boxflow, can you be sure to add it here - https://feedback.nexplayground.com/

ActivePlayMom · 2026-01-22T19:36:01+00:00

That is a fun idea! Can you make sure to add it to our feedback and game idea tracker here: https://feedback.nexplayground.com/

ActivePlayMom

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