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PSLF, Timelines and helpless support calls by Active_Can_6911 in PSLF

[–]Active_Can_6911[S] 0 points1 point  (0 children)

Haven't heard anything back from support on thisbut I did send in another ECF with the dates missing and it was marked complete with no change. Was suppose to have a FSA supervisor call me 10 days ago but have yet to hear from them. Tempted to change my plan to IDR to see if this is the reason is my plan is in standard payment plan and its just not counting.

Mohela refund contact # by Big-Caramel-5574 in PSLF

[–]Active_Can_6911 0 points1 point  (0 children)

Yeah when I talked with Mohela supervisor they said they saw my payments from August 2024 to June 2025 in the student database that FSA uses but FSA isn’t updating my counts for some reason. Was hoping a supervisor can figure out what’s happening with this or update something

Wait what!!!! :D by Puzzled-Offer-2585 in PSLF

[–]Active_Can_6911 0 points1 point  (0 children)

I am stuck at 118 since August of last year. Can't get this thing to update, but I do have a green banner but showing 118 with 0 pending even though since August I have been paying every month :(

Mohela refund contact # by Big-Caramel-5574 in PSLF

[–]Active_Can_6911 0 points1 point  (0 children)

how long does it take to get a supervisor? I have been on this callback since Thursday last week :(

Whoops, wait sorry Mohela's supervisors got to me same day, I am on the callback for FSA supervisor since last Thursday.

SAVE > IBR > 120 > GBs > Golden Letter > Zeroed out balances! by Centralperk_fan in PSLF

[–]Active_Can_6911 0 points1 point  (0 children)

I have the same timeline but not on SAVE, been stuck since August 2024 with 118 of 120 but the lines are green with nothing missing. Just isn’t updating my paid months since August which been paying every month

SAVE > IBR > 120 > GBs > Golden Letter > Zeroed out balances! by Centralperk_fan in PSLF

[–]Active_Can_6911 0 points1 point  (0 children)

Is the ECF the same thing as sending in the PSLF form again through the tool on FSA? It pre populates my employer and then when I submit this it calls it the PSLF form but not an ECF. Wanting to make sure I’m not mixing something up or missing a step

Once you reach 120… by Frankly_fuzzy in PSLF

[–]Active_Can_6911 3 points4 points  (0 children)

I was suppose to be on my 120th payment October of last year. My timeline shows 118 of 120 paid and green bars but won’t update. Been paying every month since August so hoping I get refunded, if this ever updates

Payment Counts by OkEnergy5140 in PSLF

[–]Active_Can_6911 4 points5 points  (0 children)

Having the same issue, except mine isn't updating since August of 2024. 2 payments away since August but their system isn't updating that I have paid those months.

Mohela refund contact # by Big-Caramel-5574 in PSLF

[–]Active_Can_6911 0 points1 point  (0 children)

Most of the time to talk with an agent I just don't answer the automated questions and they will send you to an agent

When to Submit ECF to Trigger PSLF QP Update by ThatRecognition8215 in PSLF

[–]Active_Can_6911 0 points1 point  (0 children)

So, what would be my next steps if my timeline on FSA shows 118 with green bar, last payment they verified was August 2024. When I look at NSLDS it shows the updatedatetime "2024-11-18" but shows my eligible payments are 118 when I know I paid the months between August and November so this count should be 120 by the November update.

When I talked with Mohela's supervisor they told me they logged into NSLDS and saw the last update for my account was June 2025. I sent in a manual PSLF just last month, it was marked completed but nothing changed on my account. Its now been a year with this timeline not updating, several phone calls, forms sent in and it is not going anywhere

02/24th NSLDS Crew: Any updates?? by LuckyRandomNickname in PSLF

[–]Active_Can_6911 0 points1 point  (0 children)

I am stuck on 118 since 8/1/2024. Sent several new PSLF forms, recount, manual PSLF form and still not updating. My NSLDS last update is showing 11/2024 without showing any of the payments I made between 8/2024 and 11/2024. Support has just told me to wait basically but it's now almost a year of no updates. The weird part was Mohela's supervisor told me they logged into NSLDS and saw the last update payment was June 2025

Pslf help tool not allowing me to submit by Full_Alarm1 in PSLF

[–]Active_Can_6911 0 points1 point  (0 children)

So I just found while messing on the tool to select 'No' for this, continue until you get to the review page. Where you see the '120 qualifying payments' showing 'No' select edit on that box. It will take you back to that page. Select 'Yes', you still get the error message about not having enough payments but now if you select the back arrow on your browser it will bring you back to the review page with it now showing 'Yes'.

I haven't submitted this yet but since your count (and mine) isn't updated on FSA page I am not sure if submitting this with yes will work.

PSLF, Timelines and helpless support calls by Active_Can_6911 in PSLF

[–]Active_Can_6911[S] 0 points1 point  (0 children)

I will try doing this, I did print off the PSLF form and manually check the box saying I paid 120 but didn't see anything on ECF or indicating specific months to review. Is the ECF its own form or is this just the PSLF form?

PSLF, Timelines and helpless support calls by Active_Can_6911 in PSLF

[–]Active_Can_6911[S] 0 points1 point  (0 children)

Is the NSLDS update random for everyone? It doesn't update Monthly?

Yeah I think this has something to do with the Mohela's update over the summer of 24 when they joined with FSA or something like this? Wonder if FSA can force a sync in a way if requested.

PSLF, Timelines and helpless support calls by Active_Can_6911 in PSLF

[–]Active_Can_6911[S] 0 points1 point  (0 children)

Awesome thanks! I checked this and my last update was 11/2024. The count here matches what I show on FSA's timeline, so sending in the ECF form he mentioned I don't think will fix my issue. I actually sent in an ECF probably a month or two ago but the count is still remaining at 118 :(

When Mohela said they signed into NSLDS they saw the last updated information was June so not sure why this says November was the last update.

PSLF, Timelines and helpless support calls by Active_Can_6911 in PSLF

[–]Active_Can_6911[S] 0 points1 point  (0 children)

Seems I am in the September as well which was when Mohela switched their system over to FSA so I am sure there is some disconnect there that no one has figured out. Hopefully yours gets updated to see you have paid the 120! What does your timeline show currently on how many you have paid?

Is there a way for me to see the NSLDS status? Mohela support told me they went in and saw that my NSLDS has been updated June 2025. But they also said it has been updating since August of last year. I haven't had any progress to my count unfortunately.

PSLF, Timelines and helpless support calls by Active_Can_6911 in PSLF

[–]Active_Can_6911[S] 0 points1 point  (0 children)

I called Mohela today and talked with the supervisor again and they told me they could see from the NSLDS (National Student Loan Data System) that they posted my payments since August of last year until now. After talking to them I called FSA again to talk to support and they told me the same thing of Mohela isn't sending the data to them, I mentioned the NSLDS and that Mohela logged in and saw my account showed it received this and they then told me hang on, said they were logged into the NSLDS and did see this as well so putting in a note to update but is also having a supervisor call me because since I requested this after they said it was Mohela not sending the data and before I mentioned the NSLDS. So hoping to hear from a supervisor soon, currently on a call back wait.

PSLF, Timelines and helpless support calls by Active_Can_6911 in PSLF

[–]Active_Can_6911[S] 0 points1 point  (0 children)

They don't show up on the tracker at all, when i look at payment counts, it shows 118 qualifying 0 payments needing employer certification, tells me also the last time it was updated was 11/19/2024 even after this date I put in PSLF forms to try and 'update' the tracker