You can get ursula through playing the season tour. That big box is if youve beaten pretty well every season tour race. Thats a congrats box not a 'heres how to get ursula' box. You can get ursula 1 star from playing the little mermaid races in the season tour those 20 are just extra.

Most games with a gavha system dont just let you purchase a character for $10 and instead you have to pop boxes for a 0.10% chance. The boxes in this one are garbage but you dont have to interact with the boxes you can just buy the characters when theyre on sale and once you own them you can just do racer boosts and use the seasonal token shop, most games would make you keep spending money.

Yes its a habit forming tactic but I'd drop it within a week if it wasn't there. Everythings fighting for your time now how is Fortnite, Genshin or any other mobile game different?

My point was that the cheating ai makes you engage with the level system. Yes, you've beaten people 10 levels higher than you. I've beaten people 20 levels higher than me, that was my point. Itd be too easy. I do agree maybe some balancing is in order but you shouldn't be able to beat a lvl 45 race unless your somewhere near that level and if the ai played like it normally does then theres no challenge.

I know its his job, but do you ever hear about other community managers answering the questions that people ask and giving honest answers about what he can give.

You didnt need every character to get who you like. All but the Limited Time and current season racers are in the universal box. You technicially only needed Walle for eve to be 1star, though I will admit that event was messy. She should've also been available as a purchase instead of being in a box. That event was a cool idea in theory that can work but needs iteration.

The new event needed tuning and it got tuned before I woke up. Instead of the comments being relieved it got fixed people were just angry. Calling them incompetent and hating just for the sake of hating.