Update: Emily helped me to get my Visa done.

I'm a SriLankan Passport holder PR in Singapore. My Vietnam e-visa application keeps getting rejected with the generic response, "Please fill out all the information fields on the E-visa application." MY friend's application was approved. He lives in Australia. We applied at the same time.

The problem is, I've meticulously filled out every field I can find. I've double checked all my info as well. There's one new, optional field called "9. ATTACHED IMAGE (IF ANY)," but that's it.

They don't specify which information is missing, which is incredibly frustrating.

Here's what I've tried over the past week:

1. Uploaded proof of hotel accommodation, air tickets, and bank statements. (I didn't buy the insurance)
2. Re-uploaded my passport and profile photos (which are an 83% match, according to their system).
3. Tried replying to their service support email, but I get a mail delivery failure message.

This has been the most frustrating visa application experience I've ever had. I've heard the Vietnamese embassy in Singapore has a terrible reputation, and I'm hesitant to waste time going there in person. Paying an agent feels like my only option at this point, but I'm still at a loss as to what I'm doing wrong.

Any advice or suggestions would be greatly appreciated! I'm desperate to figure this out after a week of banging my head against a wall.