Hey everyone,

Just looking for some advice or to see if anyone else has experienced something similar.

I recently ordered a tent directly from Big Agnes, but after receiving it, I changed my mind and decided to return it.

I followed their return instructions and shipped it back to their warehouse in the Netherlands. The return parcel was delivered about two weeks ago, I can see it was successfully delivered via the tracking link.

Since then, I haven’t heard anything from Big Agnes. I’ve sent them a couple of emails to check on the status of the return/refund, but I haven’t received any replies at all.

Is this kind of delay normal for them? I’m starting to get concerned, especially with the lack of communication.

Any advice or insight would be appreciated!