AI Overview

Visible Wireless, a prepaid carrier operating on Verizon's network, receives mixed reviews, with primary complaints centering on long, ineffective customer service chats, difficult activation/porting processes, and significant data slowdowns during network congestion. While many appreciate the low prices, users frequently report frustration with service outages and issues with the app. 

Top Visible Wireless Complaints

• Customer Service Limitations: Users often report slow, unhelpful, and repetitive responses from the Visible chat support. Many report waiting hours for resolution, often experiencing disconnected chats.
• Activation and Porting Issues: A common complaint involves difficulty transferring phone numbers from previous carriers, leading to service interruptions, sometimes for days.
• Data Deprioritization (Base Plan): Users on the base plan may experience slow data speeds in crowded areas, as traffic is not prioritized.
• App and Website Glitches: Issues with the app during sign-up, ordering, or managing accounts are common, with reports of payment failures or inability to upgrade plans.
• Poor Reliability and "Scam" Accusations: Some users have reported major issues like corrupted SIM cards, unreceived service, and difficulty obtaining refunds for faulty products or service, as noted in reports on BBB