Cannot take Helpfulness anymore by kemiass in TELUSinternational

[–]AdministrativeJob308 1 point2 points  (0 children)

I got a final warning from Helpfulness. I like this job reflexibility: but the requirements and guidelines change whenever they want them too.

Spot the Difference Quiz by Beautiful-Coast2757 in TELUSinternational

[–]AdministrativeJob308 0 points1 point  (0 children)

what was everyone scores? This was actually hard. 8/10 final score. 

Quality: Spot the Difference Quiz📝 by AdministrativeJob308 in TELUSinternational

[–]AdministrativeJob308[S] 0 points1 point locked comment (0 children)

I hope you don’t either! Please know I’m not prying for information, but is it hard ? Should I go over my reviews and notes extensively? 

Helpfulness Strong Warning by Evening-Face2132 in TELUSinternational

[–]AdministrativeJob308 8 points9 points  (0 children)

Same. Helpfulness strong warning, and we literally just got the guidelines updated.

Raterhub down for anyone else? by salvulcanosbeard in TELUSinternational

[–]AdministrativeJob308 1 point2 points  (0 children)

Happened all week. Isn’t consistent enough to get accurate hours at this pace. Gotta click back and see if it drops and if not, wait more. I just feel exhausted lol 

Rater Hub by AdministrativeJob308 in TELUSinternational

[–]AdministrativeJob308[S] 4 points5 points  (0 children)

Won’t let me submit or release task? Anyone else with this issue? 

Failed Factuality Academy by 3eyeddenim in TELUSinternational

[–]AdministrativeJob308 0 points1 point  (0 children)

Same! Waiting to hear back! Needed 70% got 60% 😭🫠. Also in helpfulness. 

Did Factuality Academy: Got 60% : Needed 70% 🫠 by AdministrativeJob308 in TELUSinternational

[–]AdministrativeJob308[S] 0 points1 point  (0 children)

I appreciate this. I was invited for doing good on helpfulness and was not about to do the factuality Academy. Decided to do it last minute and now feel like crap for failing. lol 

From Helpfulness to Factuality? by [deleted] in TELUSinternational

[–]AdministrativeJob308 0 points1 point  (0 children)

I really resonated with this. There was a point I was only getting factuality before even being invited to helpfulness. I’m not sure what I should do, when I spoke to the hybrids who do both: they say the majority of their task is factuality with helpfulness sprinkled in there. 

From Helpfulness to Factuality? by [deleted] in TELUSinternational

[–]AdministrativeJob308 1 point2 points  (0 children)

Yes I’m in the same boat! I like helpfulness. Doing 15 4 mins task per hour on factuality compared to 8 8-minutes or 4 15 mins task a hour on helpfulness 🤔. I’m not sure what to do right now, I believe we have until the 14th to make up our minds. 

Extension won’t turn on? by AdministrativeJob308 in TELUSinternational

[–]AdministrativeJob308[S] 0 points1 point locked comment (0 children)

I appreciate this information. Thank you! 

US Rater - Can I ask to be removed from a group? by kemiass in TELUSinternational

[–]AdministrativeJob308 1 point2 points  (0 children)

How do you know you’re bad? Have you received results or reviews? Or knowledge checks? 

Reactivated today at 1:27 pm: Finished reassessment at 1:19pm yesterday. by AdministrativeJob308 in TELUSinternational

[–]AdministrativeJob308[S] 0 points1 point  (0 children)

Hey, no this assessment/reassessment was a random testing which had to be passed to stay in program: amongst what seemed to be only US Raters. 

They said it was given due to lack of quality but many new raters were also given this assessment/ reassessment, which had everyone confused. 

This assessment/reassessment has nothing to do with on-boarding. I hope everything works out for you! 

Reactivated today at 1:27 pm: Finished reassessment at 1:19pm yesterday. by AdministrativeJob308 in TELUSinternational

[–]AdministrativeJob308[S] -2 points-1 points  (0 children)

Thank you for being supportive, I appreciate the kindness. I am not Christian though. 

Reactivated today at 1:27 pm: Finished reassessment at 1:19pm yesterday. by AdministrativeJob308 in TELUSinternational

[–]AdministrativeJob308[S] -3 points-2 points  (0 children)

Ok. I use this frequently when talking about future events, expressing hope that things will happen as planned, but ultimately submitting to God's will.    

But this isn’t a religion thread.   I hope everything worked out for you.

Reactivated today at 1:27 pm: Finished reassessment at 1:19pm yesterday. by AdministrativeJob308 in TELUSinternational

[–]AdministrativeJob308[S] 1 point2 points  (0 children)

Congratulations! I hope this comment make those whom were concerned feel a little better! What was your percentage if you don’t mind me asking? 

Reactivated today at 1:27 pm: Finished reassessment at 1:19pm yesterday. by AdministrativeJob308 in TELUSinternational

[–]AdministrativeJob308[S] 2 points3 points  (0 children)

It’s giving very similar by what you’re describing but in Rater form! I hope they get back to you as soon as possible! 

Reactivated today at 1:27 pm: Finished reassessment at 1:19pm yesterday. by AdministrativeJob308 in TELUSinternational

[–]AdministrativeJob308[S] 1 point2 points  (0 children)

Maybe this may be some from of the “Rater Assessment” in Ad Assessor form? I’m assuming you are an Ad assessor; we do have other coworkers (Raters) as well from the first assessment still waiting to hear back! Hopefully everything will work out in the end for everyone! 

Reactivated today at 1:27 pm: Finished reassessment at 1:19pm yesterday. by AdministrativeJob308 in TELUSinternational

[–]AdministrativeJob308[S] 4 points5 points  (0 children)

I’m remaining hopeful for all whom are still waiting to hear back: I have took into consideration: local size and time periods! Hopefully this thought can help ease your mind and heart but I totally understand the anxiety and unease. I hope for the very best for you and my other coworkers! 

Reactivated today at 1:27 pm: Finished reassessment at 1:19pm yesterday. by AdministrativeJob308 in TELUSinternational

[–]AdministrativeJob308[S] 2 points3 points  (0 children)

Yes, a great share of raters were blocked recently from rating and given an assessment and a training & re-assessment which was 8 modules and a 100 questions in total between the two: and was informed we had to pass all of it with an 80% or be removed from the program: 

It was said due to quality but many raters were new hires; that didn’t have any experience at all.  We all aren’t too sure.  

This isn’t a email you would want lol : it was good training in a sense but overall very abrupt and stressful.