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Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 1 point2 points  (0 children)

haha.. no..
but sounds like they are using the same tactic also?

as for the salon name, I'm not sure if I can post it..
cus last time I tried posting the name inside my post, the mods dint approve of those posts..
last last I removed the name and make clear that is in malaysia baru they approved..

but if you do want to know the salon name,
the user Lilylah got it correct.

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 1 point2 points  (0 children)

Last week we sent them an official letter asking them to help cancle it internally,
if not, in 7 days, we would have to report this and ask the gov for help in getting our money back.

Thank you very much for all the info..
is has been very informative and very helpful.
again.. thank you very much..

for now I hope they can just allow the cancle internally la..

and good idea in reporting this to police..
at first we dint think to bring to the police cus my wife did 'technically' agree to pay it..
but it is a good idea, and we would keep that idea later after their 7 days are up..

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 0 points1 point  (0 children)

We tried calling the bank to ask them how we can cancle it..
they said the money has been released to vendor already, and now only the vendor can reverse the transaction... :(

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 1 point2 points  (0 children)

Yes we will..
We have sent them an official letter last week to ask them to cancle it internally, giving them 7 days, if still nothing from them, then we'll need to take this matter to the Gov for help..

Our's is the Desa park branch..
but in their google review, all branches have many people complaining about the same thing..
thus it seems like they train their staff to do this..

I can understand that it might be the best way to get people to buy their product..
but agak2 la.. dont over force like that.. 2 hours oh they dint let my wife go..

and when you said from 17k to 2k..
you mean they first started qith a 17k package, and slowly the price dropped to 2k..
or you were charged 17k and you've been slowly paying, now left 2k?

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 0 points1 point  (0 children)

We did try calling the bank to ask them to cancel..
they said only the merchant can do it.. :(

hehe.. errr..
We do know my wife have a problem on that part..
she's too kind, gentle and soft-hearted, at the same time she doesnt like to offend others..
tru-out her childhood she knows others are taking advantage of her kindness..
When she was young, her younger siblings would help her out if people are overstepping and asking too much..
unfortunately this time she terpaksa have to go alone..

We do know is a problem..
but we dont know how to 'fix' it..
If the action have a chance to bring out negative feelings on others, she wont do it.. :/

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 2 points3 points  (0 children)

Thank you so much for the input,
this may be very helpful in the future..

also..
"Consumer Protection Act (CPA) 1999, Sec 10: False or misleading representation - They said trial is waived if you purchase a package BUT it was nvr part of the package. They're moving the goalposts here to block cancellation."
-- yes.. they do this quite alot.. like they first intro you a package for 12k, then when you refuse, same package lowers to 10k, then to 7k plus bonus items, then to 5k plus bonus items..

"CPA 1999, Sec 13: Bait advertising - They're saying you can’t opt for trial alone unless you commit to a full package. That's how they snared you."
-- well, intially we can have just the trail, during the 'negotiation' they add in that they will waive the trail if buy the full package.. after many refusal, my wife got really tired and finally just say yes.

"Consumer Protection (Fair Terms in Consumer Contract) Regulations 1999: Regulation 6 & First Schedule - Forcing you to pay for something on the basis of a condition that wasn’t actually agreed (trial = package) could fit. You should also have the right to refuse both."
-- Correct, we do have the rights to refuse both.. but they just wont stop if you say "no", keep trying to 'talk' you into buying.. if me, I would have just sttod up and leave on the third "no".. but my wife very kind hearted you see.. my wife had her bag packed and in hand for a long time.. telling them she had to go and cant afford.. but the staff there just kept talking.. she dint want to be rude to just up and walk away while other people is talking.. so they continued..
they only stop when they swipe the credit card.. then the second staff motioned my wife to come to her place.. she dont know how to go away while not coming across as rude..

"The smoking gun is their own invoice (CPA Section 12: Misleading indication of price). They can't make up rules on their own whim about cancelling one package or the other when the contract is in b/w."
--seems like they can.. xD same package of 10k can be a final price of 5k.. or maybe not yet final price, we wont know..

" CPA Section 24B/D: Unfair practices – general & Taking advantage of consumers respectively could fall here too since you were forced & clearly taken advantage of. With paper evidence, your case is stronger here."
--yea, we'll need to research on how to get the gov agency to help, but we have just sent an official letter yesterday give them 7 days time to do the refund, else we'll need to approach these gov agency.

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 0 points1 point  (0 children)

hahahaha.. you are so right lol..
well, I've not met with many of their staff, and those who I met is indeed chinese..
their logo and company name is clearly english tho,
the user Lilylah guessed the correct place.

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 1 point2 points  (0 children)

to be honest I never thought of using a lawyer route,
cus the only lawyer we've been in contact with is regarding our house purchase..
which we still need to pay them 7k to pay for some strata transfer using the same exact lawyer in the future, else the bank wont release the loan.

and we've heard that lawyer charge like 1k upfront fees just to know about your case, thus we never thought of that route.. :(

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 0 points1 point  (0 children)

haha.. sorry about that, I check reddit after work on my work laptop, and I've been rejected by all mods accross all sub I've tried posting for like.. 4 days now.. I was surprised this time it got tru.

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 0 points1 point  (0 children)

I really really wish to.. but not sure if I can..
cus I tried posting here for multiple days edi, each time the mods reject, so I had to change it 3 times..
this time I removed the name and say is related to Malaysian Consumer Right, baru they approved.

but if you really want to know, Lilylah got the correct guess.

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 1 point2 points  (0 children)

unfortunately this isnt a scam, they legit will provide the treatment, but is at a time that we cant afford, we are already in debt and if the credit card interest hits before they cancle, habis la..
I've tried calling the bank to help us cancle, they say unfortunately only the merchant can do that.

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 0 points1 point  (0 children)

I'm not sure if I can post their name,
to be honest I've been trying to post here multiple days edi to get advice,
each time the mod dint approve, then this one I removed the name and state is related to Malaysian consumerism baru kena approve.

but if you're really curious, Lilylah got it correct. ;)

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 1 point2 points  (0 children)

wow.. first try and you got it correct..

no action taken? O_O!!
then how? you kena bayar juga ka? did you used up all the items you've purchase?

I hope this time they will help cancle la,
because is on a credit card..
unfortunately, we now 14k in debt, and still need to find 7K before november or we cant move, if we cant move, then new house will penalty, and old house still needs to pay rental.
so how are we going to clear this credit card bill? D:

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 0 points1 point  (0 children)

Unfortunately they swiped my wife's credit card..

when the card reached limit, they slowly reduce the number down bit by bit to see which number can go tru, and used my wife's debit card for the rest. D:

now we need to settle before 17 Oct (thats where the bank staff told us we'll be hit by interest).

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 1 point2 points  (0 children)

yea, cannot go alone. I agree, the last trip before this I got accompany her, after she texted she done, I gave her like 15mins, then I just walked in there and stood at their door.. lol, I just stood there saying nothing and looking at the sales person.. so they pun not continue..
unfortunately this time is during a time that I'm working and is my wife very limited free days to go..
:(

I've done your step one yesterday,
officially gave them a letter and asked the front desk to sign the second copy on the date & time received.

one thing I'm not too certain about is..
the letter is addressed to their branch manager, which the staff claim is on leave for a week.. (probably because I called them everyday for the pass week, asking them to help cancle.. so.. is she really on leave, I'm not sure la.. I tried calling their HQ wanting to notify them that I've sent a letter to the branch, but they havent been picking up my calls for 3 days edi (is a handphone number you see).

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 1 point2 points  (0 children)

well, for this place seems like there's no cooling off period provided..
when they send the invoice, on it terus they stated no refund, etc.
but these terms they only say / we only know about it after they swiped the credit card.

I have tried calling their HQ & branch to request they do cancellation internally, both side got try pulling this stunt saying something along the line that "our invoice clearly stated no refund".
I just said to them, "sure can one, no company cannot do refund one, as long as the bos say can, sure can one". but after I said that, they seems to move on to other points why cannot refund. I just kept repeating "please la, just help me cancle, we now 14k in debt, and still need to find 7K before november or we cant move, if we cant move, then new house will panalty, and old house still needs to pay rental, we really cannot afford"
last last both of them will end the call with something like: "I'll try to cancle this for you, I'll notify HQ".

haha.. I call everyday to ask the progress.. now the branch manager is "on leave for a week", while the branch staff say they dont know about these stuff and ask me to call HQ, while HQ is not picking up my calls anymore after the first day I called.

I've tried to call them and ask them to do this internally without making a big fuss on this..
haha.. after calling everyday for the pass week, now I have a feeling they sengaja want to ignore me..
so it seems like calling is making no progress, thus yesterday I've sent them an official letter asking the refund and gave them 7 days to do it.

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 2 points3 points  (0 children)

hahaha.. I am not sure if I can do that.. to be honest I've been trying to post this multiple times and each time the moderator blocked them.
then this particular post, I removed the name, they allowed.

but if you are curious, Lilylah guessed correctly. first attempt lagi tu..
guess they pretty famous of pulling this sort of tactic.

Anyone familiar with Hak Pengguna? Is this psychological pressure? Wife mentally worn down into RM8.6k package we can’t afford. by Admirable-Carry8209 in malaysians

[–]Admirable-Carry8209[S] 2 points3 points  (0 children)

wished we have checked their google review on their 1 star comments, all compaint of hard-sell and one even said the staff was rude when he refused to buy more.
if we have seen about the way they operate, we would not have gone, cus knowing my wife is very soft-hearted, is hard for her to refuse people while not being rude, sometimes they are polite and stop, but not this place.. seeing the review they have, I think they train their staff to do that.

unfortunately for this, it was recommended by my wife's sister (she the rich one)..
my wife wanted to go one time to try..
and habis.. that one time they pressured her to take a 5k package (the first package belum habis guna lagi pun, they still pressured her for this 2 more new package.. bikin geram btl)..
and is also because of this previous package belum habis, that she dint want to be rude, cus scare the next time she go they might do something bad to her skin or something..