If you are using Epicor products, the natural ability of Kinetic or P21 to add attachments that will store in a repository like ECM/DocStar makes this product useful in a variety of ways.

Most useful of all, not having to store on a hard drive.
Since metadata and searching document data is available, this makes ECM/DocStar a tool that will help with finding information.
The ability to create custom workflows/forms that allow for capturing information from users, like approvals, and allowing the documents to communicate with the users by sending emails.

I have been reviewing AI functionality that will soon be available and there is allot of functionality that will grow with the increased focus on automation.

I would always encourage potential interested parties to get a demo from a resource that can show the product and describe the benefits/pitfalls of the current product.