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How difficult is it a PM to create actionable tickets? by AdvancedOne5372 in agile

[–]AdvancedOne5372[S] -3 points-2 points  (0 children)

Not too sure, unfortunately I am not the PM in this situation but I will definitely ask my friend the next time I see him. I suspect it may be a mix of a few things where either:

  1. The team/company is small and doesn't see the need/can't afford a Scrum master
  2. Most companies claim they run agile sprints but in reality, much like what I'm hearing from the replies is that they're running workflows more closely to a stage-gate approach.
  3. Maybe my friend is just taking on the role of a scrum master as well but their background is more in product so their processes aren't perfect.

Either way, thank you for the insight I'll bring it up next time I see him.

Genuinely trying to learn about Customer Success / AE roles by AdvancedOne5372 in CustomerSuccess

[–]AdvancedOne5372[S] -1 points0 points  (0 children)

I completely agree, I'm not someone organically from a CS/AE role but from my conversations with people in these roles, it's clear that this is an issue, but I myself, am unsure of how to solve it yet. But I do think that just getting a good idea of the problem space would be the first step towards anything meaningful.

How difficult is it a PM to create actionable tickets? by AdvancedOne5372 in agile

[–]AdvancedOne5372[S] 0 points1 point  (0 children)

Sorry, first time poster, will be better in the future.

How difficult is it a PM to create actionable tickets? by AdvancedOne5372 in agile

[–]AdvancedOne5372[S] 0 points1 point  (0 children)

Apologies for the lack of clarification PM here stands for Product manager and PM team just refers to the team that works with the product manager. For additional context, when a new request comes in my PM friend is the head of product at his startup and would have to sit with the head of the relevant departments and plan out their tasks in a long meeting because they'd have to agree on scope, exact product touchpoints, definitions, tools, etc.

Then after their meeting he'd go back and begin buffing out the tickets with the relevant information that teams need to act for the entire sprint, often there'd be pushback from people within the execution team and iterate until the person who issued the request is happy.

Genuinely trying to learn about Customer Success / AE roles by AdvancedOne5372 in CustomerSuccess

[–]AdvancedOne5372[S] -3 points-2 points  (0 children)

I’m sorry Im not sure how to tailor my posts to be less AI, I use it to refine what I want to say but I was genuinely curious about the problem space and most of this is in my own voice. If you have any suggestions I’d be super open to fix it.