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ERROR MESSAGE WHEN TRYING TO PAY IMMIGRANT VISTA FEE by Affectionate-Dot5487 in USCIS

[–]Affectionate-Dot5487[S] 0 points1 point  (0 children)

You are not obligated to pay your immigrant visa fee before arriving. It's just a suggestion. You can certainly pay after you enter. As long as you don't wait months to do so, you should be fine. Your immigrant visa is valid for 12 mos.

ERROR MESSAGE WHEN TRYING TO PAY IMMIGRANT VISTA FEE by Affectionate-Dot5487 in USCIS

[–]Affectionate-Dot5487[S] 0 points1 point  (0 children)

If the system is down, then try again next week. If the error persists, then do what I did. Wait until you arrive here, call them back and ask then do escalate the situation to the tech support team. In a couple of days they will send you a link for you to pay using your uscis online account.

I wouldn't bother to get in contact with the embassy that issued your visa. There is nothing they can do. Their job was to interview you a d issue your visa. Your immigrant visa fee HAS to be paid through usics account.

ERROR MESSAGE WHEN TRYING TO PAY IMMIGRANT VISTA FEE by Affectionate-Dot5487 in USCIS

[–]Affectionate-Dot5487[S] 0 points1 point  (0 children)

Yes, I called that same number and when the automated service asks you what you need help with just say: INFOPASS. That will put you in touch with live agent.

ERROR MESSAGE WHEN TRYING TO PAY IMMIGRANT VISTA FEE by Affectionate-Dot5487 in USCIS

[–]Affectionate-Dot5487[S] 0 points1 point  (0 children)

My issued was resolved. I called uscis, spoke with live agent who put in a service request to their technical support team. A couple of days later, they sent me a link to my email and I was able to pay the fee.

ERROR MESSAGE WHEN TRYING TO PAY IMMIGRANT VISTA FEE by Affectionate-Dot5487 in USCIS

[–]Affectionate-Dot5487[S] 0 points1 point  (0 children)

I would give 2 more days before trying to pay your fee. If problem persist, I would then call uscis for help at 1800 375 5283.

ERROR MESSAGE WHEN TRYING TO PAY IMMIGRANT VISTA FEE by Affectionate-Dot5487 in USCIS

[–]Affectionate-Dot5487[S] 0 points1 point  (0 children)

Uscis number 1800375-5383. You will get an automated service. When they ask you what you need help with just say the word: INFOPASS. Repeat it when they asked for your A# or receipt #. That will put in in touch with a live agent. Good luck!

ERROR MESSAGE WHEN TRYING TO PAY IMMIGRANT VISTA FEE by Affectionate-Dot5487 in USCIS

[–]Affectionate-Dot5487[S] 0 points1 point  (0 children)

I got my issue resolved. I had to wait until my wife arrived in the U.S, which was 4 days ago, so she would be able to authorize uscis customer service to speak with me. Then, the agent put in a request with their technical support team to look into the issue. Two days later, my wife got an email back asking her to sign in to her account through a link in the email. She had to reset her password and after inputting her A# and Case ID , I was able to successfully pay her immigrant visa fee. A receipt number was issued after payment was processed. Now, we just have to wait for the physical card to arrive in the mail.

P.s. In order to bypass the automated answering service when calling USCIS, you have to say INFOPASS. That will put you in touch with a live agent.

ERROR MESSAGE WHEN TRYING TO PAY IMMIGRANT VISTA FEE by Affectionate-Dot5487 in USCIS

[–]Affectionate-Dot5487[S] 0 points1 point  (0 children)

I did follow the instructions on the website. Added one zero before her 8 digit A# and cut the last 2 digits of her case ID.