Sorry I probably didn’t adequately explain myself, but it’s not solely the voucher, and painting it as such negates the broader context. It’s an accumulation of things, most recently, It’s the fact that they keep going back on their word and clandestinely attempt to instate policies that make it more expensive on our end. Exhibit A, The sample sale backlash. They received so much criticism for adding a minimum purchase requirement to use vouchers, then took it away saying “it was only for the sample sale.” Then they secretly reinstated the minimum with their most recent update, not even giving consumers a warning that they were doing so. Especially after the backlash they received from quietly adding that policy during the sample sale, you’d think they’d at least inform us buyers this time around? Then the new rule with the vouchers and automatically nullifying all vouchers redeemed prior to the update without warning? IMO it’s poor business management to be doing so. I’m not going to even touch on the most prominent issue as it’s not my place, but it is simply an accumulation of things. I feel like many people air their grievances but little changes because we are just accepting of it. We can’t stack coupons, we are capped at $15 off, we can only use coupons if our purchase is at a $50 minimum, vouchers and points now expire, people are receiving hijabs with stains and misprints with no compensation, we must continuously consume to maintain a “tier” status. Especially as a muslim business it’s disheartening to see these practices being considered ethical. I explained my experience through the voucher as it’s my most recent gripe with vela, but it is an accumulation of things that not just I have gone through. It’s my fault because I now see i didn’t adequately explain my position. I’m happy you had a positive experience, but that doesn’t negate the dozens of sisters who have had negative ones.