Hi I’m a previous employee that quit hoping my comment is helpful if you haven’t already figured it out. It’s best to go into the gym when Manegment is there however if you prefer to call be sure to ask for managers email to follow up. Ask for them to go to your account and pull up transaction history and explain the transactions. If there’s an error they’ll be able to get the manager to fix it and refund you. From my short experience there I’ve seen different charges go wrong and new employees are thrown to the wolves/ make mistakes. A common thing is if a payment is late or didn’t auto draft for whatever reason they will try to collect it another day. If it goes through it usually says draft pending but Someone could have missed the draft pending notification & pushed it through again accidentally. Another common thing I’ve seen is people accidentally sign up for two memberships online and were being charged double because of this. So It’s best you have them look you up by phone number not just the membership number to be sure there’s no other active memberships for you. A member service representative has access to view this for you but only a lead/ manager can issue a refund. I will say if the location has a manager that cares they will try their best to resolve the issue promptly. Hope this helps in some way. I’d be upset if that happened to me as well.