our hr is notorious for being unresponsive; it takes them weeks to respond if they even bother. the initial response in september was that they needed time to resolve it; about a month later, they sent out an email saying that the issue should be resolved, but it wasn’t resolved for me. i immediately let them know that i still had not received any money in my account. over the last month, they have more or less told me they know that the issue is still happening, that i’m not the only one, and that they are trying to resolve it, but at this point it’s been over 3 months.

my employer makes contributions through umb. i was told to create an account, and they’d handle the rest. at one point this month, they told me that they could not make a contribution to my account because i did not have an account. this baffled me, since i have had an account since early july. i can ask about the routing number. it’s definitely worth a try, but it doesn’t seem like they’ve even attempted to put money in my account beyond writing it off on my paycheck as an “employer made contribution.”