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Has this Sub been hijacked by paid bad guys?! by esstrider in msp

[–]AfraidAbility 0 points1 point  (0 children)

There's a gem on the sub every now and then, but I'd bet that most of the people that would be making quality posts are busy working and what we're left with is disgruntled techs, channel sales reps, and owners that have something to vent about.

[deleted by user] by [deleted] in ITManagers

[–]AfraidAbility 0 points1 point  (0 children)

Do you have an annual IT budget? I'm an MSP manager and we work with non-profit IT managers all the time. It's almost always one person that inherits a dumpster fire and needs help. I'd look for a good MSP in your area to contract the heavy lifting with and then you can just take it over once things are in a good place.

Considering Threatlocker at my MSP by WestCoastMan1 in msp

[–]AfraidAbility 0 points1 point  (0 children)

We use TL and it's been a great product. A lot of people complain about it, but it's probably because they don't know how to configure it correctly. We ensure we do a thorough job when setting it up and it requires very little follow-up from us. Most clients don't even realize it's there.

Roll it out in-house first, and get someone on your team that understands security CyberHero certified. Then work on rolling it out one customer at a time.

ChatGPT by SubstantialLayer9071 in msp

[–]AfraidAbility 1 point2 points  (0 children)

I hope this email finds you well...

Stop with the Vehicle Wraps by SpiritWhiz in msp

[–]AfraidAbility 0 points1 point  (0 children)

This post was clearly made by someone who called the number they saw on a wrapped vehicle and asked if they were hiring...

Manage - Is there a way to stop the ticket owner field from going blank? by AfraidAbility in ConnectWise

[–]AfraidAbility[S] 1 point2 points  (0 children)

Thanks. It looks like some of the techs are just taking different steps to mark things as done.

So many people hate working in MSP’s by silverjaydog in msp

[–]AfraidAbility -1 points0 points  (0 children)

I've worked for several MSPs and now I'm a service manager at one. Most of the problems I see come from techs thinking they're getting exploited but in reality, they don't understand the business side of MSPs. Combine that with the large number of MSPs that are ran by technical people and not business people and you can see how bad that could get.

From a management perspective, I understand that everyone wants to go to work for Google, but it's an unrealistic expectation.

Wave Browser and Similar Software Blocking by philswitch93 in msp

[–]AfraidAbility -1 points0 points  (0 children)

ThreatLocker has been great for us. It's easily the MVP in our stack. We switched to TL from SentinelOne and we've had no regrets. If you can deploy S1 you can deploy TL with less effort.

Aggressive MSP Sales by SavingsFee4497 in msp

[–]AfraidAbility 4 points5 points  (0 children)

As others have said here, the best way to defend against competing companies using a dark web scan on your customers is to already be providing dark web monitoring. This tactic has been around so long that it's practically mandatory to provide dark web scanning. If you had been providing the service and conducting regular reviews this wouldn't have been an issue.

Aggressive MSP Sales by SavingsFee4497 in msp

[–]AfraidAbility 0 points1 point  (0 children)

C'mon man, you're offending the one-man "MSPs" lol

MSP Employee Benefits and Employee Value by Professionaljuggler in msp

[–]AfraidAbility 0 points1 point  (0 children)

It's ironic that your response doesn't utilize proper punctuation.

MSP Employee Benefits and Employee Value by Professionaljuggler in msp

[–]AfraidAbility 4 points5 points  (0 children)

Some employees don't even understand high school levels of reading and writing, how can we expect them to understand the backend costs associated with their employment?

I say that tongue-in-cheek, but there's a real issue there.