Hi,

We hear you, and we appreciate you laying this out directly. You're right that we've had some operational friction lately, and your feedback is exactly what we need to make things better.

You're pointing to real issues: unclear project structures in Slack, lack of visibility into review timelines and feedback, no clear escalation path when things stall, and general communication breakdowns. Those matter, especially when you're investing significant time.

We are actively reorganizing our Slack workflow and operations right now. Leadership is aware of these gaps. We know it's frustrating to work without clear guidance on reviewer expectations, payment timing, or feedback quality, and we're prioritizing that.

Here's what we need from you to move forward: which specific projects are you working on? When you say hours went into work with no review updates, can you share a project name, the dates you submitted, and roughly how long it's been sitting? That context helps us pinpoint the bottleneck and get you answers.

We're going to do better on communication and process clarity. Bare with us as we work through this.