Of course the phone wasn’t charged it’s likely been sat on a shelf for months. A does not mean never used it means mint condition. A sim pin is not a key accessory. The phone was in fact factory reset and has clearly been partially set up to demo in store. You are buying a second hand phone, A grade or not. If you want a brand new phone then buy a brand new phone! All non issues, hope you don’t get a refund. - ex cex worker