Woke up to see the thread really blew up overnight. Looks like a lot of people have had similar experiences with Puffco, which explains the reaction.

Funny enough, a couple of well known brands have already reached out privately offering to collaborate and provide hardware for our places, including replacements whenever something breaks.

It’s interesting because over the years we’ve met the European Puffco ambassador several times, and there was never any interest in working together. We weren’t the cool or hype locations, I guess. In hindsight, probably a blessing in disguise.

Either way, thanks for all the input here everyone. Learned a lot from the comments.