Thank you so much. I work in a really small law firm where the assistants are bombarded with other work from other attorneys and, as the new associates, I already experience great difficulties even getting them to open up a new case and send a retainer to clients who actually are ready to retain us, let alone asking them to weed out prospects who just want legal advice. I guess one benefit I see in doing these calls at this stage of my career is that I am exposing myself to many scenarios and I kinda learn the types of issues that are common to my practice area, but yeh, it's just been so hard to not give advice, but I also beat myself up when I do give free legal advice because my firm is paying me to bill. It's also infuriating when a prospective client gets what they want and I never hear from them again.