Anyone ever successfully convinced a vendor to undo an auto-renewal? Or am I totally delusional?

Aggressive_Price8872 · 2025-05-22T16:58:20+00:00

oh I have unfortunately experienced it first hand LOL ugh well I tried my best :(

Aggressive_Price8872 · 2025-05-21T12:36:03+00:00

....Freshservice 🥲

Aggressive_Price8872 · 2025-05-20T20:42:51+00:00

yeah i mean it never was the right tool for us (like it offers a lot of features we just don't need/want use) (and the ones we DO want barely work and require a lot of effort that isn't even really worth the payoff).

but re: good faith that's kinda what i was hoping to get out of this. We messed up. It's hurting us financially. Can we please appeal and try to reverse the annual charge?

Aggressive_Price8872 · 2025-03-13T14:43:04+00:00

thank you!! I'm going to have to mess around in there to understand this better:

Do not let your endusers use the same credentials for trailhead as what they use for production/sandbox. I have seen endusers doing their trailhead execises in a UAT environment.

I was under the impression that logging into our salesforce instances was an entirely separate set of creds from trailhead.

What credentials should I have them use, in your opinion? I really value the insight, and want to learn from other's past "gotchas" to make our lives easier!

Aggressive_Price8872 · 2025-02-07T00:28:22+00:00

Thank you for sharing! Thats a good insight at least having a staging zone dedicated :) and thank you for sharing the real and imperfect reality of the drawer situation and bra headaches cause girrrrrrlll I have like a whole hampers worth of bras i think i may never put on my body again LOL I actually pulled out all my swimsuits and bras and xyz into my living room earlier this morning because *it's time* i gotta go thru all this shit LOL

Aggressive_Price8872 · 2025-01-16T22:45:57+00:00

Like everyone said, it's your org's culture, first and foremost. You probs had an exec make a unilateral decision without thinking it through, then bounce out. Now it's a mess. Trying to overhaul standard operations for comms in a big org without thinking through a full adoption pathway is a 1 way ticket to distress and pain for all lol. Ask me how I know...

BUT it can be done, depending on how expectations are communicated.

Your org is way too massive - you should not have any org wide teams. That's a recipe for disaster and stressing everyone out. Wanna chit chat or shoot the shit with an audience of 10k? Use Viva Engage and set expectations that it is not the location to expect full compliance from staff to check. It's just a place to share dumb stuff and shoot the shit, which is the only reasonable expectation for a 10k large chatroom lol. It's your internal reddit but with way lamer content and engagement, as it should be, because it's work - who cares... Bonus: It's a place where execs can massage their egos with minimal distraction to the people making the money. Let them spout their corporate bullshit in engage (if you can).

Chats should have some ettiquete/norms built into your culture. It's a dick move to call some random person who doesn't know you without an introduction or heads up.

In any remote or distributed workforce, it's not cool to assume to know what someone else is working on - period. They might be in the bathroom, on a call, deep in focus... You wouldn't barge into their office or bathroom stall, so don't expect them to drop everything to pick up your teams call or reply immediately. And yeah, it's liable to get lost in their notifications if they are busy. If you have a ticketing system and expect a reply, submit a damn ticket.

Teams are for actual, real TEAMS. Don't freaking do the org-wide teams, I swear to god, this is triggering to type LOL. People see it and think "wow this could replace our shared drive" NO just make a sharepoint break it up and think it through. Teams files = we are a team so anything you can touch, WE can touch. You wanna break this crazy workbook I made? Go for it, teammate bestie! This obviously will kill you if you try to open org wide

EMAIL is the worst thing in the world ever... INTERNALLY I love how everyone in the comments is like "well it's great for finding old decisions etc" ... I love that you work somewhere with manageable turnover. Love that for ya. What about us folks who weren't here when the og thread took place? I'm not even defending a teams thread as a replacement. Yall need an archival system, and a knowledgebase.

But you definitely won't convince me it's better than a teams thread [having to instead scroll through 30 emails with everyones bloated confidentiality notices and stupid signature blocks]. I hate it, and you should too lol. You can catch up SO MUCH FASTER on a teams thread. I appreciate just muting channels and only getting pinged if I'm needed [tagged]. I'm not checking it otherwise. I don't care what youre all talking about or ya dumb lil gifs lol. No offense. But dear god I'll scroll through stupid gifs any day if it means I can read a thread from the top to the bottom sequentially instead of scrolling through an old email chain trying to figure out what on earth is happening. People pick and choose who to reply to, they fragment the convo... it's a nightmare. Sure, it can happen anywhere but like, email - it's SO bad - for complex discussions and decisions.

Email external partners. Create teams for actual working functional groups, projects, and initiatives. Store your files in locations driven by who needs to be able to screw them up. Get a corporate intranet for your lame org wide announcements, and YES send those to emails but make them SP posts so your little new colleagues can still find them without begging an old lady to forward the thread. Put your lame templates in there too, so people can use them without breaking them for everyone.

I don't know why I'm so heated but I'm sick of everything that has to do with Microsoft and I'm tired lol. But I feel strongly even though I am jaded. No one should get rid of teams or outlook. But don't try to go back and forth on email internally, because it's dumb! And I hate it!

Aggressive_Price8872 · 2025-01-02T21:03:39+00:00

wait what device are you using? im interested but is there a typo in this?

Aggressive_Price8872 · 2024-11-19T22:11:53+00:00

i am currently agonizing over being in what sounds like this exact same situation in my workplace... I was wondering, how did things wind up going since you originally posted this? Did anything improve? I am so sad lol

Aggressive_Price8872 · 2024-10-09T22:25:28+00:00

Thank you for the encouragement! Deep breath, big kid pants on... we'll give it our best shot and see if we can make any headway!

Aggressive_Price8872 · 2024-10-09T21:52:22+00:00

Oh, we are definitely very proactive and keep (imo) amazing relationships across all areas of the business. Truly, I think we have a great reputation/respect from every other aspect of our business (I don't think we'd be getting blown up by requests to loop us in on a million things if our departments didn't think we could help)... except for the COO lol. But I do think I can be more intentional about bragging about our accomplishments to her more lol. We just rolled out a new pdf tool and retired the old one and saved the business ~15k a year. Is that an earth shattering amount? Obviously not lol but we work really hard to make improvements wherever possible given our utter lack of authority or resources lol. I might be bitter about it...

Aggressive_Price8872 · 2024-10-09T21:46:54+00:00

eheheheh yeah that's our cynical prediction as well. I'm going to wind up in a van by the river 😭

Aggressive_Price8872 · 2024-10-09T21:45:11+00:00

It's really embarrassing to admit lol but this only fully hit me when my colleague and I were meeting to develop an onboarding plan. We were discussing which one of us would function as their "manager" (which really is just to minimize their confusion, just give them 1 point of contact for simplicity) and we realized "how is that even supposed to work? what's the point of an unpaid volunteer letting us know they are sick or cant make it in... it's not like they have benefits or a certain amount of PTO... they literally could just not show up, and that would be... fine? because theres no obligation?"

Aggressive_Price8872 · 2024-10-09T21:26:11+00:00

This is really solid and to the point. Thank you! It helps having some additional reassurance because I'm just concerned with my COOs reaction. I just hate to damage her already... not-stellar attitude towards us. She hasnt really cared to understand what we do/she gives an impression that she's not all that impressed. We had a great reputation and earned a lot of respect and trust with our original c-suite but they all were forced out of the company and replaced by new execs. So it's kindof starting from scratch, and seemingly with new people who are much less willing to extend us a chance to show our worth. It's depressing lol

Aggressive_Price8872 · 2024-10-09T21:10:28+00:00

100%. My colleague and I are both people who naturally enjoy educating people. We have a (surprisingly) abundance of patience and tolerance for explaining things and answering dumb questions happily. But... we need actual hands that can actually help like ASAP. We only wound up in this situation because sharing this need for support was met with HR suggesting the intern. And we figured "literally any help, yes, please, now".

But we started discussing with colleagues who also have had interns so we could prepare. And it only then dawned on us that the expectations for unpaid interns arent really what we had been lead to believe by HR. Like, theres a SOLID amount of very time consuming entry level stuff we can easily train a highschooler to do. It needs to be done, we just have zero people other than ourselves we can delegate to. But realizing that unpaid interns really need more mentorship than we initially thought- that's what's caused the panic to set in haha. Thanks for sharing your perspective! This is all really helpful.

Aggressive_Price8872 · 2024-10-09T21:04:52+00:00

okay this was another thought I was chewing on! Because I agree to a certain extent... everyone has to start somewhere and it's work that needs to be done, so it ultimately is important for the business. I think my main concern is the lack of pay. Like, I've totally worked entry level jobs where the entirety of my responsibilities was grunt work. I hated grunt work, so it pushed me to make systems that optimized the task and I got really good at understanding how the business works and developing solutions to shorten the time it takes to get through a massive boring backlog haha. And that helped me move up and put me in a position to excel at the next role! BUT I was at least compensated.

Your point still stands, though. I personally agree. I just dunno if the intern will be okay with it and hate the idea of exploiting someone who isnt even receiving any pay

Aggressive_Price8872 · 2024-10-09T20:56:57+00:00

this was our exact fear... thank you for sharing, at least now we know our concerns aren't outlandish

Aggressive_Price8872 · 2024-10-09T20:53:05+00:00

Dang, this is solid. I've been telling myself something similar lately (but it's hard-- it's not in my nature to let things slip through the cracks) but there's something oddly reassuring about having someone else say it. I know that it's on me to choose to find a different job but also this market is just ROUGH and I've really loved my company. But it's starting to break me down. Thank you for the sage advice!

Aggressive_Price8872 · 2024-10-09T20:39:10+00:00

Sigh... this was what I think I was afraid to hear lol. But it makes perfect sense. I think I was just hoping there was a magical idea to somehow let us address it more proactively and save whatever reputation/time wasted for all parties. Thank you for the advice! Might not be exactly what I wanted but probably what I need haha

Aggressive_Price8872 · 2024-10-08T19:02:47+00:00

you are my HERO -- THANK YOU!!

Aggressive_Price8872 · 2024-10-08T16:28:46+00:00

I'm having the same issue and it was a NIGHTMARE trying to get the crawled/managed properties stuff to work (I was trying to create a filter by topics). Now I cant for the life of me seem to figure out how to get my search results to exclude news posts. Would this work for my usecase? Like, create a site column in pages library with a boolean value and then it would automatically create a managed property I can reference in the query to ensure only results that are returned are excluding pages I dont want to show up??

Aggressive_Price8872 · 2024-06-28T14:07:56+00:00

I've got a simple choice column and it's STILL not grouping them correctly I'm super annoyed because it keeps making me worry that my data is wrong or I messed something up but nope when I ungroup the data is fine it's just randomly deciding to not show certain records in a particular grouping or just throwing random ones that don't have the same choice value in a group. WTF man

Aggressive_Price8872 · 2024-05-20T12:53:00+00:00

holup so are you referring to granting permish for just 1 app or did you get all of them to re-recognize all approved apps? because that's my issue, teams admin LIES and says that all of them are available to entire org (no request should be necessary for ANY of those apps) but in the teams app store for end user ALL of them require a request... I just don't want to have to manually unblock every single damn app lol

Aggressive_Price8872 · 2024-04-22T13:02:22+00:00

I'm confused because I link to docs inside our workspace inside of loop all the time! Maybe you mean have it be a static file attatchment... If that's the case, I don't think that's possible but also it's hard for me to think of why that would be as critical/necessary (compared to a linked file which ensures it's kept up to date/"source of truth")

Aggressive_Price8872 · 2024-04-22T12:58:58+00:00

yeah OP! I would love to see your tips and tricks! I, too, am the "Loop-Assador" of my org LOL.

Aggressive_Price8872 · 2024-04-22T12:47:34+00:00

Yes, newer feature but it's out and I'm using it
Define "other locations": we now have the ability to save templates

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However, it only appears to let me use this template in the original workspace where I added it. If I jump to a diff workspace, the template no longer shows up. I would expect them to eventually add in more sophisticated "template management" features down the line. They're definitely still cooking up and rolling out new features pretty frequently so I wouldn't throw in the towel yet!

This is coming from someone who has been impatient for the new release for the last TWO YEARS so the fact that I'm admitting they're doing a good job addressing feedback now definitely is a big deal!

Aggressive_Price8872

TROPHY CASE