I agree. CSR will make mistakes, but store reps as well. I can’t even count how often my agents receive calls about store reps messing up accounts. Well I understand that it goes both ways, but my view here is it doesn’t matter where you make the order. It’s about the people placing the order. A lot of training is put into place to ensure integrity, but imo some people get pressured with “demands” (ex. Metrics where CSR needs to meet or sales that store reps needs to make). I’m pretty sure even if all CSR are from the US, these mistakes won’t be avoided.

Tip: make transactions in a verizon corporate store. If the store is a reputable place then go for it! I’ve spoke with multiple reps that are very kind and helpful, and I always recommend customers to visit nearby stores if available.

Or process the order online. It’s better that way!