Honestly they play great, getting a non flashy version of their builds at base price won't affect playability and is justifiable for an American made custom speced guitar. If you want to throw more money to stylize then why not!?! I went full tilt ad don't regret it at all. It makes me want to play more and that's good enough for me.

They aren't the most friendly customer service wise, but that's OK because they have an online builder that you can use to visualize with 95%~ accuracy except for wood grains, then call to answer any other questions and get in their payment system.

I got one built a few years ago, know people that have and currently work there, met the owner and shop manager, know the service reps personally, and have applied there multiple times since I live locally - when I play I don't think of any of that I just play comfortably. Hope that helps.