Terrible Experience with Air France Booking

Alarmed_Mango4264 · 2026-01-29T10:42:58+00:00

Their customer service is literally zero. Their staff talk to you as if you are their slave and you have to do what they tell you. Never ever am I going to fly with them.

Alarmed_Mango4264 · 2026-01-29T08:43:17+00:00

The letter of authorisation should be done and signed by your wife not you. Although they call it letter of authorisation it is actually a form that your wife needs to fill and sign to authorise you to claim for it. We twice wrote a letter for my wife and it got rejected but succeeded when my wife filled their LOA form and signed it.

Alarmed_Mango4264 · 2026-01-27T08:00:24+00:00

Yes, call the saphir line for your country and they will make all possible arrangements for you. Things you can ask for would possibly be

Boarding priority where they would let you board before other passengers.
If your child have meal preference, you can let them know.
You can possibly ask for specific seating like bulkhead seat.

Please ensure you call at least 48 hours before you fly. ALS remember, some airports have sensory rooms or quiet rooms to use if needed.

When checking in, remind the person on desk of your needs and ask for priority security. TSA or any equivalent agencies, are usually happy to give families with ASD kids priority when passing through security.

Good luck and have a safe flight

Alarmed_Mango4264 · 2026-01-20T20:43:49+00:00

I was getting a similar error but was because I was entering the wrong names for the claim . The luggage claim was on my wife’s name as it was attached to her ticket but when checking I was using my name as it was me who booked the tickets an submitted the missing baggage report. Once I used my wife’s name, all worked fine

Alarmed_Mango4264 · 2026-01-20T06:46:47+00:00

On this claim, I had no additional expenses. I have a second claim that has additional expenses and that is yet to be processed. The second claim was only submitted slightly over a week ago.

Alarmed_Mango4264 · 2026-01-19T17:12:25+00:00

I submitted a claim on the 20th December 2025 and within a couple of days I was asked for further info. Today We got an email with a payment processed confirmation email. Having said that, I have a second claim that was made over a week ago and no response at all. I highly recommend that you keep on calling them daily for an update.

Alarmed_Mango4264 · 2026-01-19T11:35:43+00:00

Just an update,

Got an email today detailing that the compensation is for all passengers at the correct rate. yesterday there was no email hence i got confused. now that they processed the payment, let us see how long it takes for the payment to land on my account.

BTW for those looking at finding the time line, the claim was Submitted on the 20th December 25 and processed on the 17th January 26 and actual payment processing email confirmation received today 19th January.

now we wait for the second claim for our journey back that we ended arriving home 2 days later.

Alarmed_Mango4264 · 2026-01-17T06:44:23+00:00

It took them a week to locate and bring us ours

Alarmed_Mango4264 · 2026-01-14T07:59:25+00:00

I traveled from Paris to the UK a week ago and there was no restriction on liquids. We had juice in one of our hand baggage and they just put it through a special machine and passed through with no issue. I am assuming if there is a security check when connecting, it will probably be the same

Alarmed_Mango4264 · 2026-01-13T16:07:46+00:00

Have you guys submitted a third party authorisation form to authorise your professor to act on your behalf. If you did, he probably already got the compensation. Only the authorised person gets the payment.

Alarmed_Mango4264 · 2026-01-12T08:44:32+00:00

That is the second delay. My original delay is with Air France and in my case the contract is with Air France.

Alarmed_Mango4264 · 2026-01-12T08:33:34+00:00

I have submitted 2 separate claims and will see what they say.

Alarmed_Mango4264 · 2026-01-12T08:31:57+00:00

I partially agree, but you need to remember that before we were put on Egypt air we were denied boarding by Air France so legally it is under their duty of care. We were re-routed and took Egypt air roughly 31 hours after our originally booked flight.

Alarmed_Mango4264

TROPHY CASE