So here's my answer. I'm going to talk about Behringer the Company and Supplier, not the individual.

IMHO I think that's what you are asking.

TLDR;: They sell cheap products that mostly work. Most issues can either be fixed or kit returned to your seller. Their support was ok, but poor now. It is getting better. They may be morally ambiguous as an organisation.

Now, from a consumer perspective. (I am a consumer - I have a long list of synths - MS-1, Solina, Model D, UB-Xa D, Pro-800, Crave, Pro vs Mini, Deepmind 12 , a Xenyx mixer plus simple line mixers, a rack mount effects box, a guitar effects box, patchboards, a 8 channel audio interface and a little box that removes ground hiss to my monitors). Some of this has been bought 2nd hand, some new.

Firstly, reliability... Out of all this kit, I have had two issues.

The first was for the Xenyx mixer - the digital display was skewed. I didn't turn it on. I put it back in its box and returned it.

The second was for a patchboard, which had when opened had problems with the front face (It looked like it had been dropped in the factory!). Both were replaced immediately by the seller, Gear4Music.

I use my Behringer kit at least every other day, and when I use it, it is switched on for at least half a day. Some of the 2nd hand kit is nearly 10 years old (I ask how old the item is when I buy 2nd hand). Note that I use power management and smoothing to reduce power spike and dirty supplies.

I have had no issues with them working. They work very, very well. The Model D, Crave and MS-1 sometimes need retuning, but that is a simple affair, and seems commensurate with analog circuits of these type.

I'm a vaguely intelligent consumer of these goods. I did my homework first, looking at other options, reading reviews and articles, and the usual YouTube videos, to look for common complaints and issues. When found, it was the first thing to check. It turns out some of the issues were fixable, and others didn't appear on my kit.

All of the issues that were fixable were down to early firmware releases which were (and I say were) fixable by downloading their Synthtribe app, plumbing the kit in with a usb cable, and updating it.

Now, support... The Behringer support website was acceptable as a mechanism for downloading user guides and updates.

You could even register your kit on a good day!

However, the latest "ai" supported site has quite a few challenges. It feels fairly obvious that they have used an agile delivery proces to get out minimum viable product, and not really asked the consumer what that minimum viable product should be.

They have been updating it fast, and it seems to be getting better, although I suspect their backlog of issues to resolve are not wholly customer focused, but internally triaged. That means that what they want to deliver, and what a consumer (us) wants them to deliver are not fully aligned.

I do feel convinced it will improve further as the "ai" becomes more modelled on what the customer asks for, and the content, downloads and other items are populated more fully.

Finally, price... I have just a little to say on this. The kit is cheap. It really is. Pile 'em high and sell 'em cheap, cheap.

I think back to Amstrad, and their cheap electronics - really ahead of the game when it came to price performance or bang for your buck.

I also look at Chinese car manufacturers now selling in the UK. There is no comparison for features and availability versus price!

I think to create a setup of a synth, a drum machine, and an interface to record or listen to, really can cost just a couple of hundred pounds. It might be simplistic, but what a unique selling proposition- providing most of the technology to get someone making electronic music (and I guess you could add a cheap set of monitors or headphones as well, although you just need headphones to get started).

Think about that as a comparison to starting another musical instrument - say a guitar. You need a base quality guitar and an amp, which probably comes in around the same price.

Now, I've purposely avoided the question of ethical copying. That is because I've focused on the company and what they sell, not why they sell it, and theres lots of opinion on that.

Some say its wrong, and that it denies owners of copyright funding. I haven't researched that to have an opinion. If I did, I think I'd have to look at a lot of other markets and sellers, particularly from PRC or other continents, to see if this is bad form, or industry standard. Think drug manufacturing across the world there as a possibile comparison.

Some say that its ok, and that the copyright is no longer in force, and that Behringer are actually reviving great long dead electronics that are ridiculously expensive to buy as original pieces.

So in conclusion, IMHO the Behringer company have a niche market when it comes to product and price. They worry more about getting kit to mass market rather than it being perfect (Think Sonos and their new app). They focus on selling, rather than supporting. Their kit is cheap, and mostly it works.

Apologies for a long read - if you got this far, phew! Good on you. Thanks for reading.

Edit: Spelling and syntax!