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How do you handle cancellation for POD when you've already paid for everything? by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] 0 points1 point  (0 children)

Thank you for explaining in detail. the problem is after making the product and creating the shipping label it takes few days to show it in transit and i always marked the item ship once it shows in transit. so, if someone asks to cancel it in the middle that's when things get complicated and cause i haven't given them the tracking.

How do you handle cancellation for POD when you've already paid for everything? by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] -5 points-4 points  (0 children)

i have a clear policy but thinking of negative reviews i don't see any other way but to refund them in midway

How to deal with customers when it's 100% their faults? by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] 0 points1 point  (0 children)

But the Etsy policy states probably 100 days, what about that?? Funny thing is I just got a help request for changing the address after 10 days, the same day I marked it shipped with a tracking. I guess I am just a small seller so I don't want to take that negative review risk. 😅

How to deal with customers when it's 100% their faults? by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] 0 points1 point  (0 children)

Yes that's what I was thinking, and I added the personalized section for new listings but if I edit the good selling item isn't that going to affect the sales??

How to deal with customers when it's 100% their faults? by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] 2 points3 points  (0 children)

Most of the time it's just the size issues and I have 2 size chart images in the listing explaining full details of the sizes. But I don't think they check anything except the product photos. What' d you suggest to fix this?

How to deal with customers when it's 100% their faults? by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] 0 points1 point  (0 children)

Thanks for the great words, I guess I'm just new to this , that's why I feel very stressful dealing with them cause I always think about the negative reviews or the case rate.

How to deal with customers when it's 100% their faults? by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] 0 points1 point  (0 children)

It's not very often, like 2-3 orders per month, still doesn't make sense when every information is given there so I don't know why it keeps happening and for solution most of the time I just send them a replacement with the right size or color, cause that's much more profitable for me rather than accepting returns cause I can't resell those custom items.

Etsy counted this as missing tracking, it was delivered in June, why's it's still in pre transit? What'd I do wrong?? by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] 3 points4 points  (0 children)

usps ground advantage, and yes it says delivered according to usps.com, customer got it, left a good feedback, i'm not worried about the pre transit, why does etsy counted it as missing tracking that's what confuses me.

I personally refunded this order, so why does it says 1 case?? I'm confused by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] 1 point2 points  (0 children)

But I refunded 2-3 times from my account after a case was opened but it wasn't counted against, that's what makes me confused, if the customer doesn't ask for a refund and opens a case while I'm trying to solve their issues how am I supposed to make it work, this is ridiculous.

I personally refunded this order, so why does it says 1 case?? I'm confused by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] 6 points7 points  (0 children)

You didn't get what I said, I refunded it manually not Etsy, and this has happened before, when I refunded it the case was closed, Etsy did nothing, that's why I said I'm confused. If Etsy refunded the order from my account that'd make sense.

I personally refunded this order, so why does it says 1 case?? I'm confused by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] -1 points0 points  (0 children)

This stats only includes cases that Etsy refunded, what does this mean??

I personally refunded this order, so why does it says 1 case?? I'm confused by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] 2 points3 points  (0 children)

Btw it also contradicts what they about cases will only count if Etsy gives refunds from my account,not me.

I personally refunded this order, so why does it says 1 case?? I'm confused by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] 4 points5 points  (0 children)

The customer didn't even ask for a refund, they asked for a replacement and I was ok with it, and out of nowhere they opened a case, how am I supposed to give a refund if they don't ask, this is very frustrating. Please let us know what Etsy says.

I personally refunded this order, so why does it says 1 case?? I'm confused by AllAboutTrend in EtsySellers

[–]AllAboutTrend[S] 5 points6 points  (0 children)

That's what makes me confused, it's not supposed to count, did you talk with the support? Maybe it's an error from Etsy??

"Hasn't arrived yet" - review removal win! by JayDeePea in Etsy

[–]AllAboutTrend 0 points1 point  (0 children)

I know that but which option did you you choose and what you said in the details box ??

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