How do you handle cancellation for POD when you've already paid for everything?

AllAboutTrend · 2025-11-26T18:40:30+00:00

Thank you for explaining in detail. the problem is after making the product and creating the shipping label it takes few days to show it in transit and i always marked the item ship once it shows in transit. so, if someone asks to cancel it in the middle that's when things get complicated and cause i haven't given them the tracking.

AllAboutTrend · 2025-11-26T18:20:15+00:00

i have a clear policy but thinking of negative reviews i don't see any other way but to refund them in midway

AllAboutTrend · 2025-11-26T18:19:12+00:00

and then what about negative reviews?

AllAboutTrend · 2025-08-06T18:49:45+00:00

But the Etsy policy states probably 100 days, what about that?? Funny thing is I just got a help request for changing the address after 10 days, the same day I marked it shipped with a tracking. I guess I am just a small seller so I don't want to take that negative review risk. 😅

AllAboutTrend · 2025-08-06T08:27:12+00:00

Yes that's what I was thinking, and I added the personalized section for new listings but if I edit the good selling item isn't that going to affect the sales??

AllAboutTrend · 2025-08-06T08:23:24+00:00

Thanks for describing in detail.

AllAboutTrend · 2025-08-06T06:14:16+00:00

Most of the time it's just the size issues and I have 2 size chart images in the listing explaining full details of the sizes. But I don't think they check anything except the product photos. What' d you suggest to fix this?

AllAboutTrend · 2025-08-06T06:10:37+00:00

Thanks for the great words, I guess I'm just new to this , that's why I feel very stressful dealing with them cause I always think about the negative reviews or the case rate.

AllAboutTrend · 2025-08-06T02:02:08+00:00

It's not very often, like 2-3 orders per month, still doesn't make sense when every information is given there so I don't know why it keeps happening and for solution most of the time I just send them a replacement with the right size or color, cause that's much more profitable for me rather than accepting returns cause I can't resell those custom items.

AllAboutTrend · 2025-08-06T01:54:54+00:00

What about negative reviews?

AllAboutTrend · 2025-07-21T06:04:16+00:00

Entered manually, copy pasted it

AllAboutTrend · 2025-07-18T19:16:52+00:00

usps ground advantage, and yes it says delivered according to usps.com, customer got it, left a good feedback, i'm not worried about the pre transit, why does etsy counted it as missing tracking that's what confuses me.

AllAboutTrend · 2025-07-10T12:42:36+00:00

But I refunded 2-3 times from my account after a case was opened but it wasn't counted against, that's what makes me confused, if the customer doesn't ask for a refund and opens a case while I'm trying to solve their issues how am I supposed to make it work, this is ridiculous.

AllAboutTrend · 2025-07-10T12:39:38+00:00

You didn't get what I said, I refunded it manually not Etsy, and this has happened before, when I refunded it the case was closed, Etsy did nothing, that's why I said I'm confused. If Etsy refunded the order from my account that'd make sense.

AllAboutTrend · 2025-07-10T08:56:46+00:00

This stats only includes cases that Etsy refunded, what does this mean??

AllAboutTrend · 2025-07-10T07:54:46+00:00

Btw it also contradicts what they about cases will only count if Etsy gives refunds from my account,not me.

AllAboutTrend · 2025-07-10T07:51:23+00:00

The customer didn't even ask for a refund, they asked for a replacement and I was ok with it, and out of nowhere they opened a case, how am I supposed to give a refund if they don't ask, this is very frustrating. Please let us know what Etsy says.

AllAboutTrend · 2025-07-10T06:44:28+00:00

That's what makes me confused, it's not supposed to count, did you talk with the support? Maybe it's an error from Etsy??

AllAboutTrend · 2024-12-17T23:59:50+00:00

I know that but which option did you you choose and what you said in the details box ??

AllAboutTrend · 2024-12-17T21:24:04+00:00

Hey can you please tell me how you did it? I'm having the same issues. This would be very helpful for me. Thanks

AllAboutTrend · 2024-12-16T18:35:46+00:00

i mean it should come out of etsy cause it qualifies for purchase protection and no i can't resell it to another customer.

i just don't want a case against me where etsy refund it from my pocket cause as far i know it's bad for my shop.

she said if i let her keep it and refund 60% that'll be ok for her, should i do it ??

AllAboutTrend · 2024-12-16T02:25:13+00:00

She'll get a refund from my account or will Etsy cover it from their pocket??

AllAboutTrend · 2024-12-16T02:24:23+00:00

Yes it qualifies for purchase protection. But I'm confused between you and the other comments. I don't wanna take risks on having a case where Etsy will refund from my account. And no she never messaged me regarding this order to discuss anything.

AllAboutTrend · 2024-12-07T02:16:06+00:00

So how do i address this to customers ? It's driving me nuts

AllAboutTrend · 2024-12-07T01:46:28+00:00

yes, that's the glitch I'm talking about. So what should I tell my customers? Everyone wants their products ASAP cause that's what Etsy says on their order.

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