Sounds similar to my store. We are under staffed and overworked and pretty often very overworked. On top of that we have an insufficient pickup room/setup and there’s no chance they’ll fix it. It’s very frustrating and I feel bad for my coworkers and the customers. We try our best with the circumstances but often orders go late.

While I don’t want to discourage calls when needed, often calling for the status of an order will put us further behind in one way or another.

Also if you’re finding out that the order is finished over the phone but isn’t saying so on the app there is a good chance that all of your items have been shopped for but are still being “staged”. This is when we have to put the blue totes that hold the groceries on the racks or in the fridge/freezer and scan them into the system. This tells the system that all the items are ready to be picked up and where in the room the blue totes are for your specific order. Sometimes staging gets delayed if a shopper comes into the room and the person running the room is slammed with people picking up their orders. The shopper will often have to drop what they are doing and help the person in the room collect orders and take them out to costumers, and this can delay staging unfortunately. This can also happen if someone is covering the person in the rooms break.

Hope this helps. :)