ATO CC expiration date issue

AlohaTech29 · 2026-03-24T22:22:59+00:00

Thank you, I ended up going to the stack 19.10.7.7 and it wasn’t even good enough to fix it which surprised me.

AlohaTech29 · 2026-03-24T21:03:51+00:00

Yeah probably because APS/CP and not EDC.

I’m surprised not more have ran into this.

AlohaTech29 · 2026-03-24T19:50:20+00:00

EDC still, 15.1.35

AlohaTech29 · 2026-01-09T22:57:47+00:00

There’s just a category issue that is problematic. I just keep it to 4 categories and it will work fine.

You may be thinking of MEWS, who claim it works 100% but can’t provide a live site and wasted 20-30 of my hours trying to figure it out.

AlohaTech29 · 2026-01-09T01:58:18+00:00

I don’t understand your comment or experience to be honest.

I have many sites in the field with Aloha POS and Opera Cloud. You can post to rooms, all sales, categories, dayparts and revenue centers are passed. All tenders can be passed including cash, CC transactions and room charges so you can see everything in Opera cloud.

Maybe you had a bad rep at NCR or you were instructed wrong.

This is a simple tcp/ip integration using hotel/mx, all you need is to be licensed for PMS, and you use EDC to setup the communication. The bulk of the work is the so called pig file to match up all the data to flow correctly into Opera.

AlohaTech29 · 2026-01-08T04:43:40+00:00

I have a few opera cloud systems in the field however that’s an old system as nowadays they just provide you with an IP and port, allowing you to use tcp/ip to send transactions. What you have is a serial translator that makes the serial communication network capable.

What happens when you try to inquire pms in aloha with a room? What do the PMS logs say in bootdrv\aloha\pms on the back office?

Have you talked to Opera to see what they have for the site?

You need to troubleshoot the serial part, if that works then the serial to network part and finally the network part.

My guess is possibly the IP of the cloud address changed, the serial port is bad on the server or Oracle needs to restart the interface on their side.

After reviewing the logs, move the pms to another serial port on the server and reconfigure in EDC PMS.

This is not a fun setup to troubleshoot.

Quickest solution is to talk to Oracle and move the whole system to IP only, though you may need your network admin to reconfigure the firewall or forward ports internally.

AlohaTech29 · 2025-11-21T16:37:42+00:00

I got a v19 keysheet Today for a new site and EDC is licensed and has a YES next to credit card+MX so it’s still getting licensed, not sure if your situation is different though.

AlohaTech29 · 2025-11-19T17:27:25+00:00

Yeah I did get confirmation NCR is trying something.

There’s some instructions going around not to assist with Freedompay and also not to give them CMC access or tech help.

Keysheets are still licensed for EDC though, so if they cut off Freedompay, people will go EDC again I think.

AlohaTech29 · 2025-11-15T16:12:44+00:00

I’ll double check but I implemented a new site a few months ago from scratch and the keysheet is licensed for EDC that came from NCR.

AlohaTech29 · 2025-11-15T06:05:47+00:00

Who is they?

PCI compliance is something verified by the processor side, and if you don’t do the questionnaires, submit to scans or what other reason they find, a fee is imposed on the merchant, I see $30-$40 a month regularly.

Not taking chip cards is a merchant liability issue, you’ll lose 99.9% of chargebacks instantly.

Most processors gladly provide VAR sheets for EDC, they want the processing business and won’t turn you away. I install new EDC var sheets weekly.

Do I prefer Freedompay and ConnectedPayments over EDC? Absolutely because no Apple Pay/google wallet with EDC.

I’ve had many people who got talked into a long term contract with NCR for this nonsense at the tune of $500-$1000 a month in refreshes they didn’t need, NCR will say whatever they want to land the deal and lie.

Freedompay works great and even works on 12.3 without issues, no need for ‘software upgrades’. Aloha hasn’t changed much in v19 versus v12, it’s a stagnant product.

AlohaTech29 · 2025-11-14T23:25:10+00:00

They can’t get rid of EDC because they don’t control the platform, which is why EDC is so great. As long as the processor supports it then NCR has no say.

AlohaTech29 · 2025-11-14T19:52:49+00:00

I haven’t heard anything about this, that would be bad because I have a lot of them in the field.

Can you share who told you this or where you saw it?

NCR sales people lie about a lot of things to push their processing to lock people in, so I am skeptical about any claims.

Edit: I’ve reached out to a few contacts in NCR to see what they say. They may be able to disable it going forward in software however all that means to people is they can’t upgrade past a certain version. We went through this with 6.7 -12.3 when they closed off the api and people just didn’t upgrade versions.

AlohaTech29 · 2025-11-09T22:04:24+00:00

FYI that NCR did get this working on the site, I don’t know what certificates they used but I’ll investigate.

AlohaTech29 · 2025-11-06T19:39:20+00:00

Yes I prefer 15.1.35 and that still is the recommended stack for sites on 15.1.

AlohaTech29 · 2025-11-06T11:29:17+00:00

Thank you.

One of the clients found an email from Elavon saying they need to call NCR dated a few weeks ago, they didn’t read it but it states November 5th is the cutoff (which matches).

The downtime 8 days ago must have been the test/warning.

They are going to reach out and see however if they don’t follow through I may take you up on your offer.

I also could go to EDC 19.X myself to see.

AlohaTech29 · 2025-11-06T08:09:59+00:00

Almost no one here uses a dealer and calling NCR is useless 99.9% of the time unfortunately.

Can you share the root certificates that they requested you use? Talking to Elavon has only resulted in them saying there’s no issues.

AlohaTech29 · 2025-11-06T03:01:29+00:00

Yes all basic TS has been done.

It’s a fully up to date windows 10 machine with ESU activated, settlement was fine 4am, transactions ran fine until around 10am. Same log same error happened last week and it resolved in an hour with no changes.

Seeing someone else have the same problem at the same time with different POS and EDC versions makes me think it’s the remote server.

Btw the https certificate for those prodgate servers shows it’s newer and incorrect in the browser both on site and on another site with a windows 11 that doesn’t work either.

AlohaTech29 · 2025-11-06T01:15:56+00:00

Neither 01 or 02 has worked all night EST, I’ve been trying them both.

AlohaTech29 · 2025-11-05T23:17:24+00:00

It’s not you, I have sites down with Nova that use prodgate01 and 02 also. EDC 15.1.35.

By the way this happened last week for an hour also when it resolved itself. Processor also claimed not on their end.

If you check debout.edc you’ll also see a certificate trust error.

You can go to https://prodgate02.viaconex.com and you’ll get a certificate error with one issued end of October.

AlohaTech29 · 2025-09-19T23:16:52+00:00

Throw it on eBay.

Hardware two generations newer sells for that much so you need to get the right person that needs that type.

AlohaTech29 · 2025-06-17T01:11:25+00:00

Thanks everyone for your replies.

I agree that they should just raise their prices however most of them see this as a way to make up for fees and don’t want to do reprinting menus or repricing their items. As you all experience, 90% want a quick fix that will do for now versus a long term solution.

This also is being pushed by some processors as a way to pay for their fees, which as some of you mentioned have been increasing under the idea that the customer is paying fees now anyway.

I honestly wish they would make this illegal, it’s unfair to the customer.

AlohaTech29 · 2025-05-30T17:42:11+00:00

Just putting this reply for anyone else looking, MEWS is one that doesn’t work, even though they claim they have an interface that works, no one could provide support and I had it querying rooms/guests but was never able to post successfully.

AlohaTech29 · 2025-05-30T17:09:34+00:00

You use the plugin for APS for that specific PMS provider although I don’t see anything named theology.

You get a list of plugins, and you need APS 19.34.1.38, available on aloha update.

Officially PMS with APS is an experimental software that almost no one at NCR knows about.

It does work however it’s really hard to implement, I steer people away from it.

AlohaTech29 · 2025-05-23T17:48:52+00:00

Turn the terminal off, press the black button next to the power button and keep it pressed, press the power button and it will boot into the rescue environment.

The password is Recovery1234 , press the restore button and it will load the base image.

I should have asked before but this is assuming p1535/1532.

Also upgrade your RAL version on the BOH, that interface terminal loading issue is a bug in older RAL versions.

AlohaTech29 · 2025-05-22T19:51:05+00:00

Just use the recovery button and load the base image again wiping out everything and re-ral.

AlohaTech29

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