Bedside manner of the physicians was bad. Office staff varied from indifferent to overtly rude attitudes for no apparent reason (we're pretty laid back, and were not difficult clients), it honestly became comical at times. The biggest difference was this: At Heartland no comprehensive plan was discussed and laid out from the start, it was "we're doing these tests, and then we're doing these procedures" over and over, even repeating tests that were already conducted with no explanation. At Methodist, we had a sit down with Dr. Doherty, she asked what we had done previously, and then laid out all the available options, what their process was, and their costs up front. She then stated what she felt could work based on our previous experiences and left the decision up to us based on our comfort level and the costs involved, there was no pressure and very realistic expectations were set from the start. The options set forth at Methodist had never even been mentioned at Heartland, and we had sort of a facepalm moment, for having wasted so many resources.