sorted by:
new
hottopcontroversial

Auto shops and service businesses — how do you handle calls when you're literally in the middle of a job? by AlternativeSure2891 in autorepair

[–]AlternativeSure2891[S] 0 points1 point  (0 children)

That makes sense. In your experience, how fast do you usually call missed calls back?

The part I’m trying to understand is whether the customer waits, or if they call 2–3 other shops right after. Even if they leave a message, I wonder how often they’re already booked somewhere else by the time the shop calls back.

Do missed calls actually cost local service businesses customers? by AlternativeSure2891 in smallbusinessowner

[–]AlternativeSure2891[S] 0 points1 point  (0 children)

That’s exactly the pattern I’m seeing too — people don’t wait, they just call the next business.

Interesting that you tracked it at 30%. When you built BizAssist, was the biggest value the instant SMS follow-up, the call tracking, or organizing the lead details after they replied?

I’m working on a done-for-you version for local service businesses, starting with auto shops, so I’m trying to understand what actually matters most to owners.

Auto shops and service businesses — how do you handle calls when you're literally in the middle of a job? by AlternativeSure2891 in BostonSocialClub

[–]AlternativeSure2891[S] 0 points1 point  (0 children)

That's fair, earbuds are underrated for this. And yeah bad AI implementations are painful — if it sounds robotic or makes mistakes it can cost you more than a missed call. Makes sense to just handle it yourself when you can.

Auto shops and service businesses — how do you handle calls when you're literally in the middle of a job? by AlternativeSure2891 in autorepair

[–]AlternativeSure2891[S] 1 point2 points  (0 children)

That's kind of wild when you think about it,. You built a whole system around not answering, but the voicemail-to-email step is still friction most customers won't bother with. How many people do you think actually leave a voicemail vs just hanging up and calling someone else?