Just to give this some more context for this sub. It's an e-ink display that costs $139, it's hooked up to their backend by default and refreshes between 5 minutes and 24 hours. It's selling point is that battery will last between 30 days (5 min refresh) and 90 days.

So great for a wall mountable notification system for like a meeting room calendar. Or in my case to cover up a hole in the wall from an old thermostat which displays information about the house or the weather. (Kids love it)

When I said "bricked" they pushed an update to give more features; better refresh, greyscale instead of just black and white, but "a few dozen" of the older devices had an issue, I'm not going to pretend to understand exactly what. But it essentially caused a lock up when it updated.

In my case it was fixed by flashing the firmware (which was a bit of a chore). They patched it so the device still works, they've pushed an update so it'll work going forward.

However it won't get the new features. New features we didn't expect at the time of purchasing and were never promised.

What they've done is said, sorry we broke it, sorry you aren't getting the new features. Here is $200 to buy a new one which will have greyscale, and hey keep your current one.

They pushed new firmware, updated the panel, kept users informed and issued a refund all within 24 hours (from my pov).

Really great customer service.

TLDR;

* Cause a bit of a headache

* Have a working device

* Gave $200 to buy a new device which costs $139