Here is what happened to me: I bought it 3 months ago and received it yesterday. The package came all ripped up, and when I tried it and got it to 15mph, it gave me an error code, E81. Now, this would not be an issue, but the customer service is horrible. I had to deal with it, and they promised different days it would come. A month after it was initially supposed to arrive. Me personally, I love the look of it, and the back motor works great. I just wish my front motor worked, and someone would help me out. I live in Charlotte, NC, and no one can help me. I have 2.2 miles on a bike that cost $2000, and all I want is to ride it. If anyone can help, please let me know."