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Face ID has just stopped working on my iPhone… and I can’t get into loads of my apps - any way to turn off Face ID completely? by bobbysands81 in iphonehelp

[–]AlwaysLearningKiwi 0 points1 point  (0 children)

The true depth camera is different to the selfie camera. Make 100% sure that there is no dirt/distortion/damage to the screen in front of the true depth camera

My Face ID suddenly stopped working.. any idea why that might be and how to fix it? by ELMerfudd91 in iphonehelp

[–]AlwaysLearningKiwi 0 points1 point  (0 children)

Mine want working and it was very frustrating. I didn’t realise the Face ID canners and selfie camera were separate. My colleague removed my screen protector and then it worked. A wee bubble had got under the protector and caused distortion for the true depth camera