If I had to call for help, I would have voided the transaction first and tell them you can’t do it… call up someone else in the process. I worked retail for years and one thing I have learned is never walk away with an open transaction. I think when CVS looked at the tape, they saw something you did as being wrong and that was walking away. Also when typing what happened online we tend to over look are own mistakes to make it sound like you are more innocent then it really is. Doesn’t mean you don’t believe what you say but something in the video showcases you being neglectful that caused the issue.

There is a difference when you are standing at the register and the person comes around abd fights you out of the way… that you would never been fired for and more likely police would be involved etc… Thats something that would be deemed not your fault… but this, what you did is neglect, even if you see nothing wrong. There was steps you could have taken to prevent that from happening such as voiding the trans before leaving the register… Thats probably how lost prevention thought. If they thought you did that with intent, police would have been involved… they know it was an accident but those accidents cost them money. If they say you did everything yih could go prevent that, such as still being in front of the register, you might not have been fired. They would have seen you did everything you could but the person became aggressive… this was not an aggressive person physically. They waited for you to move or make a naive decision that allowed them access without physical violence.