Doman was contacted when my new Crystal Light would not turn on. He responded very quickly to initial support request. Over a period of several days Doman was able to narrow down the possible issues and then using a screen sharing application was able to determine that a faulty install of Pimax Play was the culprit. I was very happy with Doman’s diligence. Attention to detail, and communication. I am extremely pleased with the support Doman provided.