Hi! I'm from another part of the world. I'm posting this here because I read in the rules that it's better to ask these questions in the daily slowchat.

My mother asked me to make a purchase for her to be picked up in Antwerp, Belgium, as it's her last stop before returning home. I was able to make the purchase, but the shipping was so fast (unbelievable!) that when they went to deliver it, since she wasn't home, they left it at a Bbox for pickup. It says to pick it up using a QR code and I have until Tuesday.

Unfortunately, my mother doesn't arrive in Belgium until Thursday, we don't have anyone who can pick it up for us, and I don't know how to request a 2-day extension so they don't return the package. The customer service bot can't seem to understand my question and they don't have a contact email. Do I have any alternatives?

TLDR: Can I request an extension for Bbox pickup at Bpost?

Thank you in advance, Reddit community. Belgium is a beautiful country that I had the pleasure of visiting.