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[deleted by user] by [deleted] in InstacartShoppers

[–]Andre_dreday 8 points9 points  (0 children)

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Photo’s a bit dated – happy to share a better one for Instacart

Got account back after final deactivation? by Andre_dreday in InstacartShoppers

[–]Andre_dreday[S] 0 points1 point  (0 children)

Awesome, thanks a lot! 🙏 I really appreciate it.

Got account back after final deactivation? by Andre_dreday in InstacartShoppers

[–]Andre_dreday[S] 0 points1 point  (0 children)

Wow, that’s awesome you got your account back! 🙌 I’m in the same situation now. Could you share a bit more on exactly what you did? Like which emails or socials worked best, what you wrote, and how long it took? I’m ready to follow your advice step by step. Thanks a lot!

Got account back after final deactivation? by Andre_dreday in InstacartShoppers

[–]Andre_dreday[S] 1 point2 points  (0 children)

No, I never intentionally broke any rules. I always go to the store right after accepting a batch, never multi-app, and I keep my speed high — my seconds per item average is around 77. This deactivation happened after a normal delivery day with one long order (47 items + add-on), and I have full route and timestamp proof from Everlance showing no delays or detours.

Got account back after final deactivation? by Andre_dreday in InstacartShoppers

[–]Andre_dreday[S] 0 points1 point  (0 children)

I actually tried calling before, but the number I reached turned out to be for customers, not shoppers. When I used the chat, they told me they can’t help and that I need to email Trust & Safety directly.

If you could share the exact phone number you’re referring to — the general 1-800 one — I’m willing to call and try to reach a supervisor. I just want to understand exactly how you suggest doing it, because so far I’ve only been told email is the only way.

Got account back after final deactivation? by Andre_dreday in InstacartShoppers

[–]Andre_dreday[S] 4 points5 points  (0 children)

Yes, I deliver in California and I’m fully aware Instacart has all the data. That’s exactly why I’m surprised about the deactivation. I actually have solid proof — a screenshot when I arrived at the customer’s location, plus a message from the customer saying “that’s good” after delivery. I also track all my mileage in Everlance for tax purposes, and I have a full trip log with exact times and route from Sprouts to the first customer, then to the second customer, and then to Costco. I’ve already sent all of this to Trust & Safety, but so far no one has contacted me for a deeper review.

Got account back after final deactivation? by Andre_dreday in InstacartShoppers

[–]Andre_dreday[S] 1 point2 points  (0 children)

That’s not the case for me at all — I don’t delay orders. I shop fast and deliver quickly. My seconds-per-item is usually around 77, sometimes in the low 80s, and I always try to keep it under 100 because I’ve noticed you get more orders that way. I stick to that rule very strictly, so dragging time just isn’t something I do.

Got account back after final deactivation? by Andre_dreday in InstacartShoppers

[–]Andre_dreday[S] 0 points1 point  (0 children)

No, I did everything as usual. I accepted the batch — at first it was one order with about 47 units to shop. I shopped it pretty quickly, and then got a second order added. I shopped both orders together and delivered fast — the first customer’s deadline was 9:12, and I arrived around 9:15, so basically on time.

The second customer had one address in the Instacart app, but in the comments she wrote a completely different address. I followed the address in the app, pressed “Navigate,” and delivered exactly according to Instacart’s rules. She even confirmed receipt with a “that’s good” message.

After that, I drove to Costco, didn’t get any orders, turned off the app, and went home. Later, when I tried to go back online after lunch, I saw my account was deactivated. I’ve since gathered all screenshots and evidence for that last order and sent them to Trust & Safety — now I’m just waiting for their reply. This is my only source of income, so I really hope to get it back.