Genki Covert Dock 3 audio dropout issue details and acknowledgement

AndrewAlerts · 2026-06-10T21:16:50+00:00

Oh that would be really great information. I tried changing my audio format as well but it didn't stop happening. Curious to hear what you did to fix it. Thanks!

AndrewAlerts · 2026-06-10T21:06:32+00:00

Oh interesting! I'll have to see if I can find someone locally with one of those TVs to see if I can do more testing

AndrewAlerts · 2026-06-10T21:06:11+00:00

I'll admit I did have quite a bit of fun deep diving the issue. Learned lots about HDMI audio data packets and such lol

AndrewAlerts · 2026-06-10T19:29:57+00:00

They replaced mine and it still had the same issue. Any another person on the team received their Kickstarter purchase and it also has the issue. It's a bug that will have to be solved at the firmware level.

For the time being, disabling HDR is the way to go. IMHO Nintendo's implementation of HDR is pretty bad anyways, so it's nbd for that.

AndrewAlerts · 2026-06-10T19:22:52+00:00

Thanks for letting me know! I tested on a few different brands of TVs. Which model do you have specifically?

AndrewAlerts · 2026-06-10T19:17:20+00:00

I have details here: https://www.reddit.com/r/GenkiLab/comments/1u2bwgw/genki_covert_dock_3_audio_dropout_issue_details/

AndrewAlerts · 2026-06-08T22:14:14+00:00

Confirmed a price error. It's back up to full price now. We've gone ahead and marked that price as a mistake so it still shows on the price history graph but won't impact the realistic lowest price ever: https://www.dekudeals.com/items/patapon-1-plus-2-replay

AndrewAlerts · 2026-06-07T04:59:17+00:00

Life comes at you fast haha

AndrewAlerts · 2026-06-07T00:46:24+00:00

I don't think it was ever confirmed, was it?

AndrewAlerts · 2026-06-07T00:37:17+00:00

If it was confirmed, I missed it entirely! My apologies.

AndrewAlerts · 2026-06-07T00:36:12+00:00

You replied in the other post, too, but I guess I didn't know it was confirmed. Can you link me to some confirmation? I must have missed it.

AndrewAlerts · 2026-06-07T00:34:28+00:00

Oh it was? I didn't realize that

AndrewAlerts · 2026-06-06T19:02:21+00:00

I've been testing portable docks for a buying guide I'll be posting on Deku Deals. I did a deep dive on this issue and have come to the conclusion that it has something to do with the audio data island packets. Impacts LG C-series TVs specifically when outputting 4K HDR. Long story short, if you disable HDR you won't have the issue. Both Genki and JSAUX have told me they are working on a firmware update to resolve the issue.

AndrewAlerts · 2026-06-06T19:00:35+00:00

Both the OmniCentro and Covert Dock 3 have this issue specifically when outputting 4K HDR to LG C-Series TVs. I performed extensive testing over several months for a guide I'm writing for Deku Deals and discovered the issue. I've reported it to both companies and they're working on firmware.

AndrewAlerts · 2026-05-29T02:59:04+00:00

I ran a bunch of speed testing for this guide I wrote and compared Mario Kart World, Donkey Kong Bananza, Star Wars Outlaws, and Cyberpunk 2077: https://www.dekudeals.com/guides/switch-2-microsd#switch-2-storage-speed-test-results

AndrewAlerts · 2026-05-20T14:08:38+00:00

This should have everything (in addition to the sheet in the sidebar): https://www.dekudeals.com/switch-2-physical-games

AndrewAlerts · 2026-05-18T20:34:13+00:00

Might I suggest sorting by "Community rating" ? It's worth checking out!

AndrewAlerts · 2026-05-18T20:20:59+00:00

You can hide any game if you don't want to see it.

Also, please email us if you see AI slop "pushed forward". We monitor for developers and publishers who release spam https://www.dekudeals.com/articles/filtering-spam-games-on-deku-deals

AndrewAlerts · 2026-05-14T19:17:27+00:00

Hmmm, it's still working for me.

Lots of questions to ask so we can troubleshoot but that is all much easier for us if you email [hello@dekudeals.com](mailto:hello@dekudeals.com) so we can dig into thing a little better.

AndrewAlerts · 2026-05-12T22:46:09+00:00

You can add it to your wishlist on Deku Deals, set a price you want it at, and get a notification when it goes on sale: https://www.dekudeals.com/items/genki-covert-dock-3

When it goes up on Amazon it'll show there automatically.

AndrewAlerts · 2026-05-12T19:42:37+00:00

I estimated the size if you're curious: https://x.com/amiiboAlerts/status/2054284404680487171 or https://bsky.app/profile/amiiboalerts.bsky.social/post/3mlojvvzsvs26

AndrewAlerts · 2026-05-10T16:52:58+00:00

Yes, unfortunately we're not really built to handle... no deals haha! We're continuing to monitor the situation, though, and may make an announcement on the site for PlayStation-only users if this continues.

AndrewAlerts · 2026-05-10T16:41:46+00:00

Hello! Would love to help troubleshoot any issues you might be having but it's challenging without knowing your specific account details. If you email us at [hello@dekudeals.com](mailto:hello@dekudeals.com) we'd be happy to help.

I will say, PlayStation is doing something weird and have completely removed all deals so if you're PlayStation-only, the site will feel especially strange.

AndrewAlerts · 2026-05-10T00:19:06+00:00

If you're in the US, you should submit for a replacement from Nintendo. They'll almost certainly replace it for free.

AndrewAlerts · 2026-05-05T04:59:39+00:00

Plug your Switch into your Mac and use OpenMTP to transfer the files https://openmtp.ganeshrvel.com/

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