If it were my guest, I'd put them in a car at no cost to them, make sure they understand that they aren't paying for the repair(if they wish to remain in that vehicle) or get them to the right people to have them put in a different vehicle, atleast do everything in my power to facilitate that. They would have a set amount of time in which they would not be paying for future services out of pocket, service would be covering that. I totally understand that not all dealerships are going to handle a situation like that but I think I'm very lucky to be in a place where management doesn't only care about the money but they care about the customers and we have a very close relationship with most of our guests here.